A form of virtual reference (or digital reference) in which the librarian and user exchange typed messages via an internet connection. Distinguished from other types of Virtual reference because it is a synchronous communication method, rather than something like email, which is asynchronous.
See also: chat reference libraries.
- OmniReference OmniReference provides you with an attractive chat widget that can be placed on your library's website. Chat reference transactions can easily transition from chat to email or be used to initiate a screen sharing session. (OmniReference is a multi-channel Virtual Reference tool that combines Email, Chat, SMS, Twitter, & Facebook into a single Dashboard)