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Chat reference libraries

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This list is for libraries with some form of synchronous or chat reference services. An exhaustive list of libraries offering other virtual reference services is nowadays akin to a list of libraries that offer telephone service; to search the thousands of library sites which employ e-mail links or simple web feedback forms, see Libweb.

Groups of libraries broader than the individual institutions (individual libraries, libraries within the same university system, or public library county branch system) are shown in bold.

Listed by country, state, and then alphabetically by institution (or service name for cooperatives). Vendor information and other notes are listed when possible.

  • Answers Now Live reference chat - 24/7 using international partners in Australia, New Zealand, United Kingdom, and the United States.
  • Online Reference Assistance American Embassy, Oslo, Norway

Australia[edit]

  • Australian Libraries Gateway
  • Macquarie University Library
  • Ask A Librarian National Library of Australia email and phone reference and links to additional reference resources
  • Queensland University of Technology Library - Ask A Libarian
  • Ask A Librarian
  • State Library of Victoria
  • University of Queensland - Ask A Librarian

Austria[edit]

  • Österreichische Nationalbibliothek Wien

Canada[edit]

Alberta[edit]

  • Ask A Question Email reference provided by Alberta Libraries.
  • University of Alberta Libraries provides chat & texting services via LibraryH3lp
  • University of Calgary IM - Meebo

British Columbia[edit]

  • AskAway- Public Library service closed; Post-secondary service available from AskAway Post-Secondary

Manitoba[edit]

  • University of Winnipeg - email only
  • University of Manitoba - Ask a Librarian
  • Winnipeg Public Library - Ask a Librarian (email only)

New Brunswick[edit]

  • University of New Brunswick Libraries

Newfoundland and Labrador[edit]

  • Ask A Question - Email questions only provided by Newfoundland and Labrador public libraries

Nova Scotia[edit]

  • Ask a Librarian Email reference provided by Halifax Public Library.
  • Novanet Live Help serving Nova Scotia's universities and colleges

Ontario[edit]

  • Ask Ontario Consortium of 11 college libraries; uses LibraryH3lp software. askON also offer SMS reference service. Participating Libraries
  • Ask a Librarian A consortial virtual reference service for members of the Ontario Council of University Libraries. This service is coordinated by the Scholars Portal operations team. Members include the University of Toronto, Lakehead University, York University, and others.
  • Carleton University instant messaging-MSN
  • McMaster University JustAsk instant messaging-GoogleTalk, AIM, Yahoo, MSN via meebo
  • Mohawk College instant messaging using Yahoo, MSN via Trillian
  • Ottawa Public Library
  • Queen's University Bracken Health Sciences Library AIM, MSN, Yahoo! via Trillian
  • Ryerson University Librarymember of Ask a Librarian
  • University of Guelph Library member of Ask a Librarian
  • University of Waterloo - VR using Docutek; IM using Meebo (MeeboMe widget, MSN, gTalk, Yahoo!, AIM)
  • York University Libraries member of Ask a Librarian
  • Brock University Library H3lp
  • [1] uses HumanClick (LivePerson)member of Ask a Librarian
  • Windsor Public Library uses LivePerson
  • University of Toronto member of Ask a Librarian

Prince Edward Island[edit]

  • [email protected] email questions.
  • University of Prince Edward Island AskUs - libraryhlp3 based chat

Quebec[edit]

  • Question de reference email questions.
  • Concordia University Libraries
  • McGill University Library

Saskatchewan[edit]

  • AskUs!

Toronto[edit]

  • Ask A Librarian Chat, email, and phone reference provided by Toronto Public Library.

Denmark[edit]

  • Biblioteksvagten

Finland[edit]

  • Kysy.fi Helsinki City Library

France[edit]

  • Ask a librarian (SINDBAD) email questions, provided by the Bibliothèque nationale de France
  • Ubib.fr chat from 9:00 to 7:00 pm and email (answer within 48 hrs), provided by 17 University Libraries

Germany[edit]

Baden-Württemberg[edit]

  • Universitätsbibliothek Freiburg
  • Universitätsbibliothek Mannheim

Bayern[edit]

  • Hochschule Augsburg: WhatsApp, Threema
  • Universitätsbibliothek Bamberg
  • Universitätsbibliothek der TU München, LibraryH3lp
  • Universitätsbibliothek Passau, WhatsApp

Berlin[edit]

  • Bibliothek der TU, with Chat app Ask a librarian

Hamburg[edit]

  • Universitätsbibliothek der Technischen Universität Hamburg-Harburg, no longer active Rakim
  • Bibliothek der Helmut-Schmidt-Universität Hamburg LibraryH3lp

Hessen[edit]

  • Hessen, Germany, HEBIS, no longer active

Niedersachsen[edit]

  • IBIT der Universität Oldenburg, no longer active Rakim
  • Hochschulbibliothek Hannover Rakim
  • Universitätsbibliothek der TU Clausthal - university members only!

Nordrhein-Westfalen[edit]

  • Universitätsbibliothek RWTH Aachen, only with RWTHApp (non-members: Studium / Direktfeedback)
  • Hochschulbibliothek Bielefeld WhatsApp
  • Universitätsbibliothek Bielefeld
  • Universitätsbibliothek Dortmund Mibew und Whatsapp
  • Universitäts- und Landesbibliothek Düsseldorf Mibew Messenger (formerly Rakim)

Rheinland-Pfalz[edit]

  • Universitätsbibliothek Trier LiveZilla
  • Hochschulbibliothek Koblenz WhatsApp

Sachsen[edit]

  • Universitätsbibliothek Leipzig

Schleswig-Holstein[edit]

  • ZBW - Leibniz-Informationszentrum Wirtschaft QuestionPoint

Italy[edit]

  • Chiedi in biblioteca Regione Toscana

Malaysia[edit]

  • National Library of Malaysia, no longer active

Netherlands[edit]

  • [email protected] Q&A service of the collaborative public libraries (Dutch language only)
  • Ask Your Library Q&A service of the TU Delft Library
  • Universiteit van Amsterdam

New Zealand[edit]

  • AnyQuestions.co.nz Online homework help for K-12 students
  • University of Canterbury

Norway[edit]

  • Chat med Biblioteksvar

Philippines[edit]

  • Filipinas Heritage Library, email questions

Puerto Rico[edit]

  • University of Puerto Rico - Mayagüez Campus[2] Liveperson
  • University of Puerto Rico - Río Piedras Campus[3] Meebo
  • University of Puerto Rico - Medical Science Campus (consorcia with Carolina Campus) [4] Question Point
  • University of Puerto Rico- Carolina Campus(consorcia with Medical Science Campus) [5] Question Point
  • University of Puerto Rico - Agricultural Experiment Station [6] Meebo

Singapore[edit]

  • ASKALibrarian! provided by the National Library Board of Singapore, email questions

South Africa[edit]

  • National Library of South Africa email questions only

Spain[edit]

  • Pregunte: las bibliotecas responden
  • InfoSud Digital
  • Servicio de Referencia Virtual. Universidad de Sevilla uses LibraryH3lp
  • InfoSud Digital

Sweden[edit]

  • Fråga biblioteket

Switzerland[edit]

  • swissbib Basel-Bern
  • Kornhausbibliotheken Bern - public library! LibraryH3lp

Tasmania[edit]

  • Online Request Service provided by the State Library of Tasmania, email questions

United Kingdom[edit]

  • Open University Library OCLC QuestionPoint
  • People's Network, MLA - Enquire is the UK's national 24/7 online reference service, serving over 80 English and Scottish public libraries.
  • University of Teesside Library & Information Services - IM Reference (Currently a pilot)

Scotland[edit]

  • Ask A Librarian provided by the National Library of Scotland email only. Uses Question Point

United States[edit]

Alaska[edit]

  • Ask a Librarian Email and phone reference provided by Alaska State Library.
  • Anchorage Public Library email reference

Alabama[edit]

  • Live Homework Help Available Sun-Thurs afternoons and evenings
  • Ask A Librarian email and phone provided by Birmingham Public Library
  • Auburn University
  • Lib Answers chat reference through the University of Alabama in Huntsville. Open to all.

Arizona[edit]

  • AZLibrary Email and phone reference provided by Arizona State Library.
  • Arizona State University Ask A Librarian 24/7 chat reference provided by Arizona State University librarians and QuestionPoint consortium
  • Ask a Librarian provided by Maricopa Community Colleges (QuestionPoint)

Arkansas[edit]

  • Arkansas State Library Links to state and local library resources.
  • "Chat with a Librarian Service" 24/7 virtual chat reference provided by the University of Arkansas and the Greater Western Library Alliance.

California[edit]

  • California State Library Links to state and local library resources.
  • Alameda County Library IM: AIM, Yahoo! via Trillian
  • Benicia Public Library: AIM and Meebo
  • Berkeley Public Library provides AskNow
  • Burbank Public Library provides Ask the Librarian (24/7 Reference)
  • Burlingame Public Library: IM using AIM, MSN, Google, Meebo
  • California State University, Chico
  • California State University, East Bay: IM using AIM, MSN, Yahoo!
  • California State University, Fresno: IM using AIM, MSN, Google, Yahoo!
  • California State University, Fullerton
  • California State University, Long Beach: Ask Now, AIM, MSN, Yahoo!, GoogleTalk via Meebo
  • California State University, Monterey Bay
  • California State University, Northridge
  • California State University San Marcos Library - Openfire server as gateway for external chat and IM services (AIM, MSN, Google, etc) - Spark as local client for answering Reference IM messaging.
  • California State Polytechnic University Pomona Library
  • Cerritos College
  • Livermore Public Library IM: AIM, Yahoo!, MSN via Meebo
  • Los Angeles Public Library IM: AIM, Yahoo!, MSN; AskNow
  • Los Gatos Public Library: IM using Meebo (on library blog)
  • Palos Verdes Library District uses Meebo IM
  • Placentia Library provides 24/7 Reference
  • Palm Springs Public Library uses Meebo
  • San Bernadino County Library provides AskNow
  • San Bruno Public Library uses IM via Yahoo!, AIM, and MSN, and provides AskNow
  • San Diego County Library provides AskNow
  • San Diego Public Library provides AskNow
  • San Diego State University QuestionPoint
  • San Francisco Public Library provides AskNow, uses Meebo IM
  • San Jose State University
  • San Leandro Public Library uses IM: Yahoo!, Google, MSN, AIM
  • Sunnyvale Public Library: IM via Meebo (on blog page)
  • University of California, Irvine
  • UCLA Library
  • University of La Verne
  • University of Southern California

Colorado[edit]

  • AskColorado Statewide cooperative, Ask 24/7 for the customers of AskColorado's participating public libraries. Provided via Oracle Live Help on Demand.
  • AskAcademic AskColorado's partner service for participating academic libraries in Colorado and Texas. Ask 24/7. Provided via Oracle Live Help on Demand.
  • Denver Public Library Ask Us via Questionpoint
  • Douglas County Libraries Ask Us via Shoretel
  • High Plains Library District Live Chat via Alivechat
  • Pikes Peak Library District Ask PPLD via Altarama
  • Colorado College Live Chat via Zoho
  • Fort Lewis College FLC Librarian Chat via LibraryH3lp
  • Pikes Peak Community College Live Chat via Springshare
  • Regis University Ask A Librarian via LibraryH3lp
  • University of Colorado, Boulder Chat With a Librarian via LibraryH3lp
  • University of Colorado, Colorado Springs Ask a Librarian via LibraryH3lp
  • University of Colorado Health Science Center Ask Us! via libanswers
  • University of Denver Ask Us via LibraryH3lp
  • University of Denver Westminster Law Library LiveChat! via Comm100 (available to the general public)
  • University of Northern Colorado Ask a Librarian via Springshare

Connecticut[edit]

  • Ask A Librarian Chat, email, and phone reference provided by Connecticut State Library.
  • Fairfield University
  • Ask!live SMS text chat and email for the Yale Library System

Delaware[edit]

  • Ask A Librarian Statewide service. Chat 24/7.
  • University of Delaware Library Chat reference for faculty and students of the University of Delaware.

Florida[edit]

  • Ask a Librarian Statewide service. Chat and email.
  • Alachua County Library District provides ASK a Librarian
  • Bay County Public Library provides ASK a Librarian
  • Brevard County Library provides ASK a Librarian
  • Central Florida Library Cooperative provides ASK a Librarian
  • Clearwater Public Libraries provides ASK a Librarian
  • Collier County Public Library provides ASK a Librarian
  • East Lake Community Library provides ASK a Librarian
  • Florida A&M University Libraries provides ASK a Librarian
  • Florida Atlantic University Libraries provides ASK a Librarian
  • Fort Myers Beach Public Library provides ASK a Librarian
  • Gulfport Public Library provides ASK a Librarian
  • Hernando County Library provides ASK a Librarian
  • Hialeah Public Library provides ASK a Librarian
  • Jacksonville Public Library provides ASK a Librarian
  • Lake County Library System provides ASK a Librarian
  • Lake Wales Public Library provides ASK a Librarian
  • Lake Worth Public Library provides ASK a Librarian
  • Lee County Library System provides ASK a Librarian
  • Leesburg Public Library provides ASK a Librarian
  • Manatee County Library System provides ASK a Librarian
  • Marion County Library provides ASK a Librarian
  • Martin County Library System provides ASK a Librarian
  • Miami-Dade Public Library System provides ASK a Librarian
  • Monroe County Library provides ASK a Librarian
  • Nassau County Public Library System provides ASK a Librarian
  • Niceville Public Library provides ASK a Librarian
  • North Palm Beach Library provides ASK a Librarian
  • Osceola Library System provides IM Chat-limited hours
  • Palm Beach Atlantic University Library provides ASK a Librarian
  • Palm Beach County Library System provides ASK a Librarian
  • Pasco County Library System provides ASK a Librarian
  • Pinellas Park Public Library provides ASK a Librarian
  • St. Johns County Public Library System provides ASK a Librarian
  • St. Lucie County Library System provides ASK a Librarian
  • St. Petersburg Public Library System provides ASK a Librarian
  • Sarasota County Libraries provides ASK a Librarian
  • Tampa-Hillsborough County Public Library System provides ASK a Librarian
  • Three Rivers Regional Library System provides ASK a Librarian
  • Volusia County Public Library provides ASK a Librarian
  • West Palm Beach Public Library provides ASK a Librarian
  • Wilderness Coast Public Libraries provides ASK a Librarian
  • University of Florida
  • University of Central Florida Libraries

Georgia[edit]

  • Georgia Public Libraries Links to state and local library resources.
  • Clayton State University Library
  • Georgia Institute of Technology
  • Georgia State University Library
  • University of Georgia Libraries
  • Atlanta-Fulton Public Library System

Hawaii[edit]

  • Hawaii State Public Library System Email and phone reference, and links to state and local library resources.

Idaho[edit]

  • Idaho Libraries Linking Idaho Links to state and local library resources
  • Ada Community Library chat and email reference.

Illinois[edit]

  • Illinois State Library E-mail and phone reference, and links to state and local library resources.
  • University of Illinois Ask-A-Librarian chat

Indiana[edit]

  • Ask a Librarian Chat, email, and phone reference provided by Indiana State Library
  • Alexandrian Public Library Provides IM Chat
  • Aurora Public Library
  • Ball State University Uses LivePerson
  • Benton Public Library District Provides AskAway
  • Butler University AIM and Yahoo! via GAIM
  • Carlisle Public Library instant messaging-AIM, MSN, Yahoo
  • Carmel Clay Public Library Provides Ask a Librarian
  • DePauw University Library
  • Evansville Vanderburgh Public Library
  • IU Bloomington Libraries Docutek VRLplus
  • Indiana University South Bend Chat, texting and email
  • New Castle-Henry County Public Library AIM, MSN, Yahoo!
  • Purdue University QuestionPoint
  • St. Joseph County Public Library Provides IM Chat
  • Tipton County Public Library Provides meebo IM Chat
  • University of Notre Dame Libraries
  • Valparaiso University

Iowa[edit]

  • Ask A Librarian Chat, e-mail, text, and phone reference provided by provided by State Library of Iowa
  • Drake University
  • Emmetsburg Public Library provides meebo IM Chat
  • Iowa State University Library provides LibraryH3lp chat
  • North Liberty Community Library provides IM Chat
  • Sioux City Public Library provides IM Chat
  • University of Iowa Libraries - LiveReference
  • University of Northern Iowa

Kansas[edit]

  • Ask A Librarian Chat, email, and phone reference provided by State Library of Kansas
  • HomeworkKansas
  • Hutchinson Public Library provides IM Chat
  • Johnson County Library provides meebo IM Chat
  • Kansas State University Libraries
  • Topeka and Shawnee Public Library provides meebo IM Chat
  • University of Kansas Libraries
  • Wichita State University

Kentucky[edit]

  • Kentucky Department for Libraries and Archives. Links to state and local library resources.
  • Lib Answers chat, SMS text, and email reference.

Louisiana[edit]

  • 'State Library of Louisiana Email reference
  • Louisiana State University Libraries
  • Southeastern Louisiana University
  • Chat, Text, Email Reference provided by Shreve Memorial Library

Maine[edit]

  • Ask A Librarian Email and phone reference service provided by Maine State Library.
  • Bangor Public Library Uses Meebo. Chat available during library hours, email after hours.
  • Lewiston/Auburn Public Libraries 24/7 chat provided by QuestionPoint
  • University of Maine, Fort Kent/Presque Isle
  • University of Southern Maine Libraries
  • Wilton Free Public Library provides IM Chat

Maryland[edit]

  • Maryland AskUsNow! Statewide service. Chat 24/7.
  • Albert S. Cook Library - Towson University uses Meebo and Trillian
  • Anne Arundel County Public Library provides AskUsNow!
  • Baltimore County Public Library provides AskUsNow!
  • Calvert County Public Library provides AskUsNow!
  • Carroll County Public Library provides AskUsNow!
  • Cecil County Public Library provides AskUsNow!
  • Dorchester County Public Library provides AskUsNow!
  • Enoch Pratt Free Library provides AskUsNow! and IM Chat
  • Frederick County Public Library provides AskUsNow!
  • Harford County Public Library provides AskUsNow!
  • Howard County Public Library provides AskUsNow!
  • Mongomery County Public Library provides AskUsNow!
  • National Institutes of Health Library
  • National Rehabilitation Information Center
  • Prince George's County Memorial Library System provides AskUsNow!
  • The Ruth Enlow Library of Garrett County provides AskUsNow!
  • Somerset County Public Library provides AskUsNow!
  • St. Mary's County Library provides AskUsNow!
  • University of Baltimore - Langsdale Library Chat (Live Person) and AIM (through Trillian)
  • University of Maryland Libraries Participates in statewide Maryland AskUsNow!
  • University of Maryland, Baltimore County instant messaging-AIM
  • University of Maryland University College Uses Tutor.com's Librarians By Request
  • Washington County Free Library provides AskUsNow!
  • Western Maryland Regional Library provides AskUsNow!
  • Wicomico Public Library provides AskUsNow!

Massachusetts[edit]

  • The State Library of Massachusetts Links to state and local library resources.
  • Beverly Public Library Provides meebo IM Chat.
  • Boston Public Library Fill out a reference form.
  • Boston Public Library Homework help.
  • Burlington Public Library Provides AskALibrarian from MHL.
  • Chicopee Public Library Limited hours.
  • Emerson College Library
  • Fitchburg Public Library Chat with a librarian. Limited hours
  • Fitchburg State College instant messaging-Limited hours.
  • Groton Public Library Provides IM chat limited hours only.
  • Hanson Public Library Provides IM chat limited hours only.
  • Jacob Edwards Library Provides IM chat limited hours only.
  • Massachusetts Trial Court Library instant messaging-AIM, MSN, Yahoo, and Live Assistance.
  • Melrose Public Library Provides AskALibrarian
  • Memorial Hall Public Library provides AskALibrarian
  • Morse Institute Library Provides IM chat, limited hours.
  • Newton Free Library Provides Questonpoint
  • Saugus Public Library provides AskALibrarian
  • Smith College Provides IM chat limited hours.
  • Springfield City Library IM chat limited hours
  • Springfield College Library instant messaging
  • University of Massachusetts Dartmouth Library
  • Watertown Free Public Library Chat coming soon
  • Western New England University
  • Williamsburg Public Libraries Provides IM chat limited hours
  • Worcester Polytechnic Institute Instant [email protected]I instant messaging-AIM, MSN, Yahoo, and chatango embedded
  • Worcester Public Library IM chat limited hours

Michigan[edit]

  • Ask a Librarian Email and phone reference provided by The Library of Michigan.
  • Adrian College AIM
  • Albion College AIM, Meebo
  • Chippewa River District Library MSN chat
  • The Cooley Law School Libraries
  • Eastern Michigan University Questionpoint
  • Hackley Public Library instant messaging-Trillian
  • Michigan State University Libraries
  • Michigan Technological University AIM, MSN, Yahoo, Jabber via Trilian
  • Plymouth District Library provides IM chat limited hours
  • Research Help Now 14 Michigan academic libraries; uses OCLC QuestionPoint.
  • Southfield Public Library provides IM chat
  • University of Michigan-Ann Arbor Library H3lp (with Twilio for SMS)
  • University of Michigan-Dearborn Text a Librarian chat
  • Wayne State University

Minnesota[edit]

  • AskMN Statewide service. Chat 24/7.
  • College of St. Catherine Libraries Using Trillian for AIM, gTalk, ICQ, MSN, Yahoo!; AskMN chat reference; email reference
  • Concordia College, Moorhead Instant messaging using AOL IM, Yahoo!, MSN.
  • Hennepin County Library provides AskMN and IM chat
  • Macalester College Provides AskMN
  • Minneapolis Public Library
  • Rochester Public Library provides AskMN and IM chat
  • Saint Paul Public Library provides and IM chat
  • University of Minnesota (Twin Cities) Libraries
  • University of Minnesota (Duluth) Library

Mississippi[edit]

  • Mississippi Library Commission Links to state and local library resources.

Missouri[edit]

  • Missouri State Library Links to state and local library resources
  • Kansas City (MO) Public Library
  • St. Louis County Library provides Ask a Librarian, limited hours
  • St. Louis Public Library provides Ask a Librarian, limited hours
  • University of Missouri-Columbia Libraries
  • Washington University in St. Louis Libraries

Montana[edit]

  • Montana State Library Links to state and local library resources
  • State Law Library of Montana Reference questions through email

Nebraska[edit]

  • Ask A Librarian Chat, phone, and email reference provided by Nebraska Library Commission
  • University of Nebraska-Lincoln Libraries, limited hours
  • University of Nebraska Medical Center Chat, text, phone and email reference provided by the McGoogan Library of Medicine

Nevada[edit]

  • Nevada State Library and Archives Links to state and local library resources.
  • Las Vegas - Clark County Library District Ask a Librarian email reference
  • University of Nevada Las Vegas instant messaging-Trillian
  • University of Nevada, Reno Libraries

New Hampshire[edit]

  • Ask A Librarian Email and phone reference provided by New Hampshire State Library.
  • Franklin Pierce College Using Trillian to monitor AIM, MSN, and Yahoo! screen name "fpclibrarian" for IM chat reference.

New Jersey[edit]

  • Ask A Librarian email and phone reference provided by New Jersey State Library

New Mexico[edit]

  • New Mexico State Library Links to state and local library resources.

New York[edit]

  • Ask Us 24/7 24/7 chat reference, a service of cooperating Upstate New York State libraries and library systems.
  • Baruch College, CUNY
  • Brooklyn College Using Questionpoint.
  • Brooklyn Public Library Chat With A Librarian, Using QuestionPoint.
  • Canisius College Using QuestionPoint.
  • Columbia University Libraries
  • Cornell University Libraries Provided by Ask Us 24/7 (QuestionPoint)
  • CUNY Graduate Center Using Questionpoint.
  • Nassau Library System
  • New York Public Library
  • NYU Libraries
  • Onondaga County Public Library Provided by Ask Us 24/7 (QuestionPoint)
  • Pace University Library
  • Queens Borough Public Library Uses QuestionPoint, includes link for patrons who speak Spanish.
  • Queens Borough Public Library/Shanghai Library Collaborative email reference service for patrons who speak a Chinese dialect. The service is staffed by librarians at QBPL and the Shanghai Library.
  • Rochester Instiute of Technology Chat at top of page. Using libraryh3lp
  • SUNY Buffalo Libraries Using libraryh3lp
  • SUNY Morrisville College Provided by Ask Us 24/7 (QuestionPoint)
  • SUNY Plattsburgh Library Provided by Ask Us 24/7 (QuestionPoint)
  • Syracuse University Library Using libraryh3lp

North Carolina[edit]

  • NCknows Statewide service. Chat 24/7.
  • Appalachian State University
  • Duke University Libraries instant messaging-AIM
  • Public Library of Charlotte and Mecklenburg County QuestionPoint for virtual chat and AIM,Yahoo Instant Messenger, gTalk and MeeboMe for instant message reference
  • University of North Carolina at Charlotte Academic. QuestionPoint for e-mail and chat (under re-evaluation). J. Murrey Atkins Library.
  • University of North Carolina at Chapel Hill Academic. Webform-based email; web chat widget & IM using LibraryH3lp.
  • University of North Carolina at Greensboro Academic. Webform-based email; 24/7, AIM/YAHOO/MSN for chat.
  • North Carolina State University Libraries
  • Wake Forest University instant messaging

Ohio[edit]

  • State Library of Ohio Ask Us Phone, email, and chat
  • Kelvin Smith Library at Case Western Reserve University
  • Kent State University Libraries
  • Ohio University instant messaging-Trillian
  • Miami University Libraries
  • Oberlin College instant messaging with "Obieref" via AOL IM

Oklahoma[edit]

  • Oklahoma Department of Libraries Email reference.
  • Tulsa AskUs Live Chat Chat and email reference.
  • Northeastern State University Libraries Meebo - riverhawklibrary - nsulivelibrarian
  • University of Tulsa McFarlin Library
  • Oklahoma State University Edmon Low Library
  • Southeastern Oklahoma State University Henry G. Bennett Memorial Library Meebo - Skype

Oregon[edit]

  • Answerland Statewide service. Chat 24/7.
  • Lane Community College Meebo
  • University of Oregon AIM, Yahoo!, MSN
  • Western Oregon University AIM, Yahoo!, MSN, ICQ, L-net

Pennsylvania[edit]

  • Ask Here PA Statewide service. Chat 24/7.
  • Bucknell University
  • Carnegie Mellon Ask A Librarian with LivePerson.
  • Gettysburg College Trillian
  • Indiana University of Pennsylvania
  • Lehigh University
  • Montgomery County Community College - Pidgin
  • Moravian Theological Seminary, Reeves Library instant messaging-AIM
  • Penn State University Libraries - Springshare, LibAnswers/LibChat
  • Temple University Libraries Springshare, LibAnswers/LibChat
  • Thomas Jefferson University - Trillian Pro and Meebo me
  • University of Pennsylvania Libraries- Velaro and Pidgin
  • University of Pittsburgh
  • Widener University

Rhode Island[edit]

  • AskRI Statewide service. Chat and email reference.
  • Brown University Library
  • Providence College Trillian
  • University of Rhode Island - AIM and Yahoo! using Trillian

South Carolina[edit]

  • South Carolina State Library Ask A Librarian Statewide service. Chat and email reference.
  • College of Charleston
  • Lander University
  • Ask the State Library virtual reference service New service TBA in 2010.
  • Spartanburg County Public Library Ask A Librarian Uses Meebo. Chat available M-F during daytime hours, email after hours.
  • University of South Carolina

South Dakota[edit]

  • South Dakota State Library Links to state and local library resources.
  • Rapid City Public Library Uses Meebo. Chat available during library hours, email after hours.

Tennessee[edit]

  • Tennessee State Library Links to state and local library resources.
  • Nashville Public Library chat 24/7 Reference Consortium.
  • Austin Peay State University Library
  • King College
  • University of Tennessee Libraries
  • Memphis Public Library & Information Center Response by email.
  • Middle Tennessee State University Library

Texas[edit]

  • INFO 24/7 HALS-Houston Area Library System Chat 24/7.
  • Texas State Library and Archives Commission Links to state and local library resources.
  • Austin Community College
  • Austin Public Library Chat available during library hours, email after hours.
  • Baylor University
  • Cy-Fair College Branch PHP Live
  • Houston Community College
  • Kingwood College Library
  • Sam Houston State University
  • Texas A&M University
  • Texas Christian University
  • Texas State University San Marcos
  • University of North Texas
  • UT Austin
  • The University Center
  • West Texas A&M University

Utah[edit]

  • Utah State Library Links to state and local library resources.
  • Brigham Young University Library
  • University of Utah Response by email.

Vermont[edit]

  • Vermont Department of Libraries Links to state and local library resources.
  • Norwich University AIM, MSN, Yahoo (using GAIM for client)
  • University of Vermont, Bailey Howe Library instant messaging-AIM, MSN, Yahoo
  • University of Vermont, Dana Medical Library instant messaging-AIM
  • Hartness Library, Vermont Tech and Community College of Vermont instant messaging-Meebo

Virginia[edit]

  • Find it Virginia Links to state and local library resources.
  • Arlington Public Library IQuery - IM using AIM, GoogleTalk/Jabber, MSN, Yahoo! via Trillian
  • Central Rappahannock Regional Library Ask a Librarian Uses QuestionPoint. Chat available 24/7.
  • College of William and Mary instant messaging-Trillian
  • George Mason University Libraries
  • Hampton University
  • LRC Live
  • Regent University Library instant messaging-Trillian
  • University of Virginia Library instant messaging-AIM
  • Virginia Commonwealth University Libraries
  • Virginia Polytechnic Institute and State University Libraries

Washington[edit]

  • Ask-WA Statewide service. Chat 24/7.
    • Ask-WA participating libraries

Libraries using IM individually or as part of other groups

  • Gonzaga University Meebo and Tutor.com
  • Grays Harbor College Meebo
  • King County Law Library QuestionPoint
  • Pierce College Meebo
  • Seattle University Tutor.com
  • Washington State Library QuestionPoint
  • Washington State Law Library QuestionPoint
  • Washington State University Libraries Meebo

Washington, D.C.[edit]

  • Library of Congress - Ask a Librarian Email reference may be used by residents of all states.
  • Georgetown University Library

West Virginia[edit]

  • Ask A Librarian Statewide email reference service.
  • West Virginia University Libraries Ask A Librarian Chat

Wisconsin[edit]

  • Wisconsin Department of Public Instruction (DPI) and Wisconsin Library Services Email reference.
  • University of Wisconsin-Madison Chat service for all Wisconsin residents.
  • Cardinal Stritch University Library Uses LivePerson.
  • Edgewood College Library Uses Pidgin (with accounts in AIM, GoogleTalk, Meebo, MSN, Yahoo), also part of AskAway
  • McMillan Memorial Library Uses Meebo IM.

Wyoming[edit]

  • Wyoming State Library Links to state and local library resources.

Additional Library Locator and VR Sources [edit]

  • Public Libraries.com - Find Libraries Links to public libraries, state libraries, presidential libraries, national libraries, and college libraries.
  • LibWeb Regional directory of U.S. public libraries
  • Library Locator Find a library resources from Internet Public Library (IPL2)
  • Have a Question? Email reference service from Internet Public Library (IPL2)
  • Library of Congress - Ask a Librarian Email reference service
  • Ask USA.gov Chat, email, and check the FAQ database for answers to questions about federal agencies, programs, benefits, or services
  • Libraries Using IM Reference Library Success: A Best Practices Wiki
  • Open Directory Project Category

See also: ChatRef.com - The Online Chat Reference