Chat reference libraries
From LISWiki
This list is for libraries with some form of synchronous or chat reference services. An exhaustive list of libraries offering other virtual reference services is nowadays akin to a list of libraries that offer telephone service; to search the thousands of library sites which employ e-mail links or simple web feedback forms, see Libweb.
Groups of libraries broader than the individual institutions (individual libraries, libraries within the same university system, or public library county branch system) are shown in bold.
Listed by country, state, and then alphabetically by institution (or service name for cooperatives). Vendor information and other notes are listed when possible.
- Answers Now Live reference chat - 24/7 using international partners in Australia, New Zealand, United Kingdom, and the United States.
- Online Reference Assistance American Embassy, Oslo, Norway
[edit] Australia
- AskNow! Chat reference initiative of the National & State Libraries Australasia NSLA)
- Macquarie University Library
- Monash University Library
- National Library of Australia
- Queensland University of Technology Library
- Southbank Institute-Ask A Librarian
- State Library of Victoria
- University of Queensland-Available on July 26, 2010
NB: You can use the Advanced search option of the Australian Libraries Gateway (ALG) for directory information about Australian libraries offering online reference enquiry services.
[edit] Canada
[edit] Alberta
- Ask A Question Email reference provided by Alberta Libraries.
- University of Alberta Libraries Uses 24/7 Reference.
- University of Calgary IM - Meebo
[edit] British Columbia
- AskAway - Public Library service closed; Post-secondary service available from library websites beginning September 20, or use AskAway Post-Secondary
[edit] Manitoba
- University of Winnipeg - email only
[edit] New Brunswick
[edit] Newfoundland and Labrador
- Ask A Question - Email questions only provided by Newfoundland and Labrador public libraries
[edit] Nova Scotia
- Novanet Live Help serving Nova Scotia's universities and colleges
- Ask a Librarian-email questions only provided by Halifax Public Library
[edit] Ontario
- Ask Ontario Consortium of 37 public and 21 academic libraries; uses Liveperson software. Participating Libraries
- Carleton University instant messaging-MSN
- McMaster University JustAsk instant messaging-GoogleTalk, AIM, Yahoo, MSN via meebo
- Mohawk College instant messaging using Yahoo, MSN via Trillian
- Ottawa Public Library
- Queen's University Bracken Health Sciences Library AIM, MSN, Yahoo! via Trillian
- Ryerson University Library
- University of Guelph Library
- University of Waterloo - VR using Docutek; IM using Meebo (MeeboMe widget, MSN, gTalk, Yahoo!, AIM)
- York University Libraries
- Brock University LiveHelp
- University of Windsor uses HumanClick (LivePerson)
- Windsor Public Library uses LivePerson
- University of Toronto uses AskOn]
[edit] Prince Edward Island
- isle@sk email questions.
[edit] Quebec
- Question de reference email questions.
- Concordia University Libraries
- McGill University Library
[edit] Saskatchewan
[edit] Denmark
[edit] Finland
- Kysy online Helsinki City library
[edit] France
- Ask a librarian (SINDBAD) email questions, provided by the Bibliothèque nationale de France
[edit] Germany
[edit] Hamburg
- Universitätsbibliothek der Technischen Universität Hamburg-Harburg Rakim
- Bibliothek der Helmut-Schmidt-Universität Hamburg LibraryH3lp
[edit] Niedersachsen
- IBIT der Universität Oldenburg Rakim
- Fragen Sie uns per Chat, Fachhochschulbibliothek Hannover Rakim
[edit] Nordrhein-Westfalen
[edit] Rheinland-Pfalz
[edit] Sachsen
[edit] Malaysia
[edit] Netherlands
- al@din Q&A service of the collaborative public libraries (Dutch language only)
- Ask Your Library Q&A service of the TU Delft Library
- Universiteit van Amsterdam
[edit] New Zealand
- AnyQuestions.co.nz Online homework help for K-12 students
- University of Canterbury
[edit] Norway
[edit] Philippines
[edit] Puerto Rico
- University of Puerto Rico - Mayagüez Campus[1] Liveperson
- University of Puerto Rico - Río Piedras Campus[2] Meebo
- University of Puerto Rico - Medical Science Campus (consorcia with Carolina Campus) [3] Question Point
- University of Puerto Rico - Carolina Campus(consorcia with Medical Science Campus) [4] Question Point
- University of Puerto Rico - Agricultural Experiment Station [5] Meebo
[edit] Singapore
- ASK! provided by the National Library Board of Singapore
[edit] South Africa
[edit] Spain
- Pregunte: las bibliotecas responden
- InfoSud Digital
- Pregunte al bibliotecario. Universidad de Sevilla uses Plugoo and Meebo IM
[edit] Sweden
[edit] Tasmania
- Online Request Service provided by the State Library of Tasmania
[edit] United Kingdom
- Open University Library LivePerson
- People's Network, MLA - Enquire (collaborative of UK Public Libraries)
- University of Teesside Library & Information Services - IM Reference (Currently a pilot)
[edit] Scotland
- Ask A Librarian provided by the National Library of Scotland
[edit] United States
[edit] Alaska
- Ask a Librarian email and phone reference provided by Alaska State Library.
- Anchorage Public Library email reference
[edit] Alabama
- Live Homework Help available Sun-Thurs afternoons and evenings
- Ask A Librarian provided by Birmingham Public Library
- Auburn University Uses LivePerson.
- Ask Us provided by Central Alabama Network
- Samford University Library AIM, Yahoo! and MSN through Trillian
[edit] Arizona
- AZLibrary email and phone reference provided by Arizona State Library.
- Ask A Librarian provided by Pima County Public Library
- Arizona State University Libraries Uses Tutor.com VRT and Librarians by Request for 24/7 coverage.
- Ask a Librarian provided by Maricopa Community Colleges (QuestionPoint)
- Mesa Public Library provides Ask me now! (Liveperson)
- Northcentral University provides AIM, MSN, GoogleTalk, and Yahoo! via Meebo.
- University of Arizona
[edit] Arkansas
- Arkansas State Library provides links to state and local library resources.
[edit] California
- California State Library provides links to state and local library resources.
- Alameda County Library IM: AIM, Yahoo! via Trillian
- Amador County Library provides AskNow
- Anaheim Public Library provides AskNow
- Belvedere-Tiburon Library provides AskNow
- Benicia Public Library: AIM and Meebo
- Berkeley Public Library provides AskNow
- Buena Park Library District provides AskNow
- Burbank Public Library provides Ask the Librarian (24/7 Reference)
- Burlingame Public Library: IM using AIM, MSN, Google, Meebo
- Butte County Library provides AskNow
- Calabasas Library provides AskNow
- California State University, Chico
- California State University, East Bay: IM using AIM, MSN, Yahoo!
- California State University, Fresno: IM using AIM, MSN, Google, Yahoo!
- California State University, Fullerton
- California State University, Long Beach: Ask Now, AIM, MSN, Yahoo!, GoogleTalk via Meebo
- California State University, Monterey Bay
- California State University, Northridge
- California State University San Marcos Library - Openfire server as gateway for external chat and IM services (AIM, MSN, Google, etc) - Spark as local client for answering Reference IM messaging.
- California State Polytechnic University Pomona Library
- Cerritos College
- Cerritos Public Library provides AskNow
- Daly City Public Library provides AskNow
- Downey City Library provides AskNow
- El Segundo Public Library provides AskNow
- Escondido Public Library provides AskNow
- Fort Bragg Library provides AskNow
- Fresno County Public Library provides AskNow
- Fullerton Public Library provides AskNow
- Glendale Public Library provides AskNow
- Glendora Public Library provides AskNow
- Hemet Public Library provides AskNow
- Inglewood Public Library provides AskNow
- Kern County Library provides AskNow
- Livermore Public Library IM: AIM, Yahoo!, MSN via Meebo
- Lodi Public Library provides AskNow
- Long Beach Public Library provides AskNow
- Los Angeles Public Library IM: AIM, Yahoo!, MSN; AskNow
- County of Los Angeles Public Library provides AskNow
- Los Gatos Public Library: IM using Meebo (on library blog)
- Marin County Free Library provides AskNow
- Mendocino County Library provides AskNow
- Mill Valley Public Library provides AskNow
- Mission Viejo Library provides AskNow
- Oakland Public Library provides AskNow
- Oceanside Public Library provides AskNow
- Orange County Public Library provides AskNow
- Ontario City Library provides AskNow
- Oxnard Public Library provides AskNow
- Palos Verdes Library District uses Meebo IM
- Placentia Library provides 24/7 Reference
- Palm Springs Public Library uses Meebo
- Pasadena Public Library provides AskNow
- Pleasanton Public Library provides AskNow
- Plumas County Library provides AskNow
- Rancho Cucamonga Public Library provides AskNow
- Redwood City Public Library provides AskNow
- Riverside Public Library provides AskNow
- Sacramento Public Library provides AskNow
- San Bernadino County Library provides AskNow
- San Bernadino Public Library provides AskNow
- San Bruno Public Library uses IM via Yahoo!, AIM, and MSN, and provides AskNow
- San Diego County Library provides AskNow
- San Diego Public Library provides AskNow
- San Diego State University QuestionPoint
- San Marino Public Library provides AskNow
- San Francisco Public Library provides AskNow
- San Jose State University
- San Jose Public Library provides AskNow
- San Leandro Public Library uses IM: Yahoo!, Google, MSN, AIM
- Santa Ana Public Library provides AskNow
- Santa Barbara Public Library provides AskNow
- Santa Clara County Library provides AskNow
- Santa Cruz Public Library provides AskNow
- Santa Monica Public Library provides AskNow
- Shasta County Library provides AskNow
- Sierra Madre Public Library provides AskNow
- Siskiyou County Library provides AskNow
- Solano County Library provides AskNow
- Sonoma County Library CA's AskNow project
- South San Francisco Public Library provides AskNow
- Stanislaus County Library provides AskNow
- Stockton-San Joaquin County Public Library provides AskNow
- Sunnyvale Public Library: IM via Meebo (on blog page)
- Thousand Oaks Public Library provides AskNow
- Torrance Public Library provides AskNow
- University of California, Irvine
- UCLA Library
- University of La Verne
- University of San Francisco, Gleeson Library Gaim aggregator includes: AIM, MSN, Yahoo, Google, ICQ, Jabber.
- University of Southern California
- Ventura County Library provides AskNow
- Whittier Public Library provides AskNow
- Yorba Linda Public Library provides AskNow
[edit] Colorado
- AskColorado Statewide service. Ask 24/7.
- AskAcademic AskColorado's partner service for participating academic libraries in Colorado and Texas. Ask 24/7.
- Colorado College Tutt Library IM Reference
- Fort Lewis College IM Reference using LibraryH3lp widget
[edit] Connecticut
- Ask A Librarian chat, email, and phone reference provided by Connecticut State Library
- Danbury Library provides InfoAnytime and IM via Meebo, AIM, Yahoo!, and MSN
- Darien Library IM via Meebo, AIM, Yahoo!, and MSN
- Westport Public Library provides InfoAnytime and IM via Meebo, Yahoo!, AIM
- Ask!live IM via Meebo for Yale students, staff, alumni, and inquiries about the library
[edit] Delaware
- AnswerONLine Statewide service. Chat 24/7.
- Dover Public Library provides AnswerONline
- Rehoboth Beach Library provides AnswerONline
- University of Delaware Library
- Wilmington Public Library provides AnswerONline
[edit] Florida
- Ask a Librarian Statewide service. Chat and email.
- Alachua County Library District provides ASK a Librarian
- Bay County Public Library provides ASK a Librarian
- Brevard County Library provides ASK a Librarian
- Central Florida Library Cooperative provides ASK a Librarian
- Clearwater Public Libraries provides ASK a Librarian
- Collier County Public Library provides ASK a Librarian
- East Lake Community Library provides ASK a Librarian
- Florida A&M University Libraries provides ASK a Librarian
- Fort Myers Beach Public Library provides ASK a Librarian
- Gulfport Public Library provides ASK a Librarian
- Hernando County Library provides ASK a Librarian
- Hialeah Public Library provides ASK a Librarian
- Jacksonville Public Library provides ASK a Librarian
- Lake County Library System provides ASK a Librarian
- Lake Wales Public Library provides ASK a Librarian
- Lake Worth Public Library provides ASK a Librarian
- Lee County Library System provides ASK a Librarian
- Leesburg Public Library provides ASK a Librarian
- Manatee County Library System provides ASK a Librarian
- Marion County Library provides ASK a Librarian
- Martin County Library System provides ASK a Librarian
- Miami-Dade Public Library System provides ASK a Librarian
- Monroe County Library provides ASK a Librarian
- Nassau County Public Library System provides ASK a Librarian
- Niceville Public Library provides ASK a Librarian
- North Palm Beach Library provides ASK a Librarian
- Osceola Library System provides IM Chat-limited hours
- Palm Beach Atlantic University Library provides ASK a Librarian
- Palm Beach County Library System provides ASK a Librarian
- Pasco County Library System provides ASK a Librarian
- Pinellas Park Public Library provides ASK a Librarian
- St. Johns County Public Library System provides ASK a Librarian
- St. Lucie County Library System provides ASK a Librarian
- St. Petersburg Public Library System provides ASK a Librarian
- Sarasota County Libraries provides ASK a Librarian
- Tampa-Hillsborough County Public Library System provides ASK a Librarian
- Three Rivers Regional Library System provides ASK a Librarian
- Volusia County Public Library provides ASK a Librarian
- West Palm Beach Public Library provides ASK a Librarian
- Wilderness Coast Public Libraries provides ASK a Librarian
- University of Florida
- University of Central Florida Libraries
[edit] Georgia
- Georgia Public Libraries provides links to state and local library resources
- Georgia Institute of Technology
- Georgia State University Library
- University of Georgia Libraries
- Atlanta-Fulton Public Library System
[edit] Idaho
- Idaho Libraries Linking Idaho provides links to state and local library resources
- Ada Community Library chat and email reference.
[edit] Illinois
- AskAway Illinois Chat and email 24/7 available to users of participating libraries
- Addison Public Library Provides AskAway
- Alpha Park Public Library Provides AskAway
- Antioch Public Library District Provides AskAway
- Arlington Heights Memorial Library Chat VR with AskAway Illinois; AIM, MSN, Yahoo! via Trillian
- Aurora Public Library District Provides AskAway
- Barrington Area Library Provides IM chat
- Bartlett Public Library District Provides AskAway
- Batavia Public Library Provides AskAway
- Beardstown Houston Memorial Library Provides AskAway
- Benton Public Library District Provides AskAway
- Bloomingdale Public Library Provides AskAway
- Brookfield Public Library Provides IM chat
- C.E. Brehm Memorial Public Library District Provides AskAway
- Cahokia Public Library District Provides AskAway
- Carbondale Public Library Provides AskAway
- Carlinville Public Library Provides AskAway
- Carol Stream Public Library Provides AskAway
- Carthage Public Library District Provides AskAway
- Champaign Public Library District Provides Chat Live With a Librarian
- Chatham Area Public Library Provides AskAway
- Chester Public Library Provides AskAway
- Chicago Heights Public Library Provides get meeb online chat
- Coal City Public Library District Provides AskAway
- College of Lake County Library AIM, MSN, Yahoo!, ICQ via Trillian
- Collinsville Memorial Public Library Center Provides AskAway
- Cook Memorial Public Library District Provides AskAway
- Crete Public Library District Provides AskAway
- Crystal Lake Public Library Provides IM chat
- DeKalb Public Library District Provides AskAway
- Decatur Public Library Provides AskAway
- Des Plaines Valley Public Library District Provides AskAway
- DeVry University System-wide LSSI
- Downers Grove Public Library Provides AskAway
- East Dubuque District Library Provides AskAway
- Edwardsville Public Library Provides AskAway
- Ela Area Public Library Provides meebo IM chat
- Eldorado Memorial Public Library District Provides AskAway
- Elmhurst Public Library Provides meebo IM chat
- Evans Public Library District Provides AskAway
- Evanston Public Library Provides AskAway and IM chat
- Farmington Area Public Library District Provides AskAway
- Flora Public Library Provides AskAway
- Fondulac District Library Provides AskAway
- Fountaindale Public Library District Provides AskAway
- Fox River Grove Memorial Library Provides AskAway
- Franklin Park Public Library Provides meebo IM chat
- Freemont Public Library Provides AskAway
- Gail Borden Public Library District Provides AskAway
- Geneva Public Library Provides AskAway
- Glen Carbon Centennial Library Provides AskAway
- Glen Ellyn Public Library Provides AskAway
- Glencoe Public Library Provides AskAway
- Glenview Public Library Provides AskAway
- Greenfield Public Library Provides IM chat
- Harrisburg District Library Provides AskAway
- Hayner Public Library District Provides AskAway
- Henry Public Library Provides IM chat
- Highland Park Public Library Provides IM chat
- Homer Township Public Library instant messaging-AIM, MSN, Yahoo! via Trillian; member of AskAway.
- Homewood Public Library Provides AskAway
- Hoopeston Public Library District Provides AskAway
- Huntley Area Public Library Provides AskAway
- Illinois Institute of Technology
- Illinois State University instant messaging - AIM, MSN, Yahoo! via Trillian; former member of Ready for Reference and MyWebLibrarian
- Indian Trails Public Library Provides AskAway and IM Chat
- Itasca Community Library Provides meebo IM Chat
- Jerseyville Public Library Provides AskAway
- Joliet Public Library Provides AskAway
- Justice Public Library Provides AskAway
- LaSalle Public Library Provides AskAway
- Lake Bluff Public Library Provides AskAway
- Lake Forest Library Provides AskAway
- Lansing Public Library Provides IM chat
- Maple Park Public Library District Provides AskAway
- Mascoutah Public Library Provides AskAway
- McHenry Public Library Provides meebo IM Chat
- Messenger Public Library of North Aurora Provides AskAway
- Moline Public Library Provides AskAway
- Moore Memorial Library District Provides AskAway
- Morton Grove Public Library Provides AskAway and meebo IM Chat
- Morton Public Library Provides AskAway
- Mt. Carmel Public Library Provides AskAway
- Mount Prospect Public Library Provides AskAway and IM Chat
- MyWebLibrarian (now defunct--forwards to AskAway Illinois)
- Naperville Public Library Provides AskAway
- Nauvoo Public Library Provides AskAway
- New Lenox Public Library Provides AskAway
- Northbrook Library Provides AskAway
- Northeastern Illinois University member of AskAway
- Northern Illinois University Library Jybe
- Northwestern University Library
- O'Fallon Public Library Provides AskAway
- Paris Carnegie Public Library Provides AskAway
- Park Ridge Public Library Provides IM Chat and AskAway
- Peru Public Library Provides AskAway
- Plainfield Public Library District Provides AskAway and IM Chat
- Prospect Heights Public Library District Provides AskAway
- Quincy Public Library Provides AskAway
- Reddick Public Library District Provides AskAway
- River Forest Public Library Provides AskAway
- Robinson Public Library District Provides AskAway
- Rock Island Public Library Provides AskAway
- Roxana Public Library Provides AskAway
- Schaumburg Township District Library Provides AskAway and meebo IM Chat
- Shorewood-Troy Public Library District Provides AskAway
- Skokie Public Library Provides LibraryH3lp Chat
- Somonauk Public Library District Provides AskAway
- St. Charles Public Library Provides AskAway and IM Chat
- Southern Illinois University Carbondale instant messaging-AIM, ICQ
- Southern Illinois State University Morris Messenger AIM, ICQ
- Thomas Ford Memorial Library Provides meebo IM Chat
- Three Rivers Public Library District Provides AskAway
- UI Chicago Library
- UI Urbana-Champaign Library
- UI Urbana-Champaign Library Provides IM Chat
- Urbana Free Library Provides AskAway
- Villa Park Public Library Provides AskAway and meebo IM Chat
- Warren-Newport Public Library District Provides meebo IM Chat
- Warrenville Public Library District Provides AskAway
- Waubonsee Community College's Todd Library AIM, Yahoo, MSN via Gaim
- Waukegan Public Library Provides AskAway
- Westmont Public Library AIM, MSN, Yahoo, via Trilian
- Wheaton Public Library Provides AskAway
- Winfield Public Library Provides AskAway
- Woodstock Public Library Provides AskAway
- Yorkfield Public Library Provides AskAway
[edit] Indiana
- Ask a Librarian chat, email, and phone reference provided by Indiana State Library
- Alexandrian Public Library Provides IM Chat
- Aurora Public Library
- Ball State University Uses LivePerson
- Benton Public Library District Provides AskAway
- Butler University AIM and Yahoo! via GAIM
- Carlisle Public Library instant messaging-AIM, MSN, Yahoo
- Carmel Clay Public Library Provides Ask a Librarian
- DePauw University Library
- Evansville Vanderburgh Public Library
- IU Bloomington Libraries Docutek VRLplus
- New Castle-Henry County Public Library AIM, MSN, Yahoo!
- Purdue University QuestionPoint
- St. Joseph County Public Library Provides IM Chat
- Tipton County Public Library Provides meebo IM Chat
[edit] Iowa
- Ask A Librarian chat, email, and phone reference provided by provided by State Library of Iowa
- Drake University
- Emmetsburg Public Library provides meebo IM Chat
- Iowa State University Library
- North Liberty Community Library provides IM Chat
- Sioux City Public Library provides IM Chat
- University of Iowa Libraries - LiveReference
- University of Northern Iowa
[edit] Kansas
- Ask A Librarian chat, email, and phone reference provided by State Library of Kansas
- HomeworkKansas
- Hutchinson Public Library provides IM Chat
- Johnson County Library provides meebo IM Chat
- Kansas State University Libraries
- Topeka and Shawnee Public Library provides meebo IM Chat
- University of Kansas Libraries
- Wichita State University
[edit] Kentucky
- Ask Why KY? Statewide service. Chat 24/7.
- Boone County Public Library provides Ask Why KY
- Bowling Green Public Library provides Ask Why KY
- Campbell County Public Library provides Ask Why KY
- Jessamine County Public Library provides Ask Why KY
- Kenton County Public Library provides Ask Why KY
- Laurel County Public Library provides Ask Why KY
- Lexington County Public Library provides Ask Why KY
- Louisville Free Public Library provides IM Chat
- McCracken County Public Library provides Ask Why KY
- University of Kentucky Libraries Uses AIM (AOL Instant Messenger) or Yahoo! Messenger.
- Eastern Kentucky University Libraries Chat (libraryh3lp) and Instant Messaging (AIM, Yahoo, MSN, or GoogleTalk)
[edit] Louisiana
- Ask A Librarian email reference provided by State Library of Louisiana.
- Louisiana State University Libraries
- Southeastern Louisiana University
[edit] Maine
- Ask A Librarian email and phone reference service provided by Maine State Library.
- Bangor Public Library Uses Meebo. Chat available during library hours, email after hours.
- University of Maine, Fort Kent/Presque Isle
- University of Southern Maine Libraries
- Wilton Free Public Library provides IM Chat
[edit] Maryland
- Maryland AskUsNow! Statewide service. Chat 24/7.
- Albert S. Cook Library - Towson University uses Meebo and Trillian
- Anne Arundel County Public Library provides AskUsNow!
- Baltimore County Public Library provides AskUsNow!
- Carroll County Public Library provides AskUsNow!
- Cecil County Public Library provides AskUsNow!
- Dorchester County Public Library provides AskUsNow!
- Enoch Pratt Free Library provides AskUsNow! and IM Chat
- Frederick County Public Library provides AskUsNow!
- Harford County Public Library provides AskUsNow!
- Howard County Public Library provides AskUsNow!
- Mongomery County Public Library provides AskUsNow!
- National Institutes of Health Library
- National Rehabilitation Information Center
- Prince George's County Memorial Library System provides AskUsNow!
- The Ruth Enlow Library of Garrett County provides AskUsNow!
- Somerset County Public Library provides AskUsNow!
- University of Baltimore - Langsdale Library Chat (Live Person) and AIM (through Trillian)
- University of Maryland Libraries Participates in statewide Maryland AskUsNow!
- University of Maryland, Baltimore County instant messaging-AIM
- University of Maryland University College Uses Tutor.com's Librarians By Request
- Washington County Free Library provides AskUsNow!
- Western Maryland Regional Library provides AskUsNow!
- Wicomico Public Library provides AskUsNow!
[edit] Massachusetts
- Answers...To Go! 24/7 chat available through participating MA libraries.
- Beverly Public Library Provides meebo IM Chat.
- Boston Public Library Fill out a reference form.
- Boston Public Library Homework help.
- Burlington Public Library Provides AskALibrarian from MHL.
- Chicopee Public Library Limited hours.
- Emerson College Library
- Fitchburg Public Library Chat with a librarian. Limited hours
- Fitchburg State College instant messaging-Limited hours.
- Groton Public Library Provides IM chat limited hours only.
- Hanson Public Library Provides IM chat limited hours only.
- Jacob Edwards Library Provides IM chat limited hours only.
- Massachusetts Trial Court Library instant messaging-AIM, MSN, Yahoo, and Live Assistance.
- Melrose Public Library Provides AskALibrarian
- Memorial Hall Public Library provides AskALibrarian
- Morse Institute Library Provides IM chat, limited hours.
- Newton Free Library Provides Questonpoint
- Saugus Public Library provides AskALibrarian
- Smith College Provides IM chat limited hours.
- Springfield City Library IM chat limited hours
- Springfield College Library instant messaging
- University of Massachusetts Dartmouth Library
- Watertown Free Public Library Chat coming soon
- Williamsburg Public Libraries Provides IM chat limited hours
- Worcester Polytechnic Institute Instant Answers@WPI instant messaging-AIM, MSN, Yahoo, and chatango embedded
- Worcester Public Library IM chat limited hours
[edit] Michigan
- Ask a Librarian Email and phone reference provided by The Library of Michigan.
- Adrian College AIM
- Albion College AIM, Meebo
- Chippewa River District Library MSN chat
- The Cooley Law School Libraries
- Eastern Michigan University Questionpoint, Docutek VRLplus, meebo widget/Pidgin
- Hackley Public Library instant messaging-Trillian
- Michigan State University Libraries
- Michigan Technological University AIM, MSN, Yahoo, Jabber via Trilian
- Plymouth District Library provides IM chat limited hours
- Research Help Now 14 Michigan academic libraries; uses OCLC QuestionPoint.
- Southfield Public Library provides IM chat
- University of Michigan meebo widget and AIM, MSN, and Yahoo via Microsoft Office (LCS) Communicator/Messenger
- University of Michigan-Dearborn AIM, MSN, Yahoo and Google chat
- Wayne State University
[edit] Minnesota
- AskMN Statewide service. Chat 24/7.
- College of St. Catherine Libraries Using Trillian for AIM, gTalk, ICQ, MSN, Yahoo!; AskMN chat reference; email reference
- Concordia College, Moorhead Instant messaging using AOL IM, Yahoo!, MSN.
- Hennepin County Library provides AskMN and IM chat
- Macalester College Provides AskMN
- Minneapolis Public Library
- Rochester Public Library provides AskMN and IM chat
- Saint Paul Public Library provides and IM chat
- University of Minnesota (Twin Cities) Libraries
- University of Minnesota (Duluth) Library
[edit] Mississippi
- MELO - Mississippi Electronic Libraries On-line Chat 24/7 and email reference available to students of participating MELO colleges
[edit] Missouri
- Missouri State Library provides links to state and local library resources
- Kansas City (MO) Public Library
- St. Louis County Library provides Ask a Librarian, limited hours
- St. Louis Public Library provides Ask a Librarian, limited hours
- University of Missouri-Columbia Libraries
- Washington University in St. Louis Libraries
[edit] Montana
- Montana State Library provides links to state and local library resources
[edit] Nebraska
- Ask A Librarian email reference provided by Nebraska Library Commission
- University of Nebraska-Lincoln Libraries, limited hours
[edit] Nevada
- Ask a Librarian Statewide service. Chat and email.
- Henderson Libraries
- Las Vegas - Clark County Library District provides Ask A Librarian
- University of Nevada Las Vegas instant messaging-Trillian
- University of Nevada, Reno Libraries, limited hours
[edit] New Hampshire
- Ask A Librarian email and phone reference provided by New Hampshire State Library.
- New Jersey Institute of Technology
- Franklin Pierce College Using Trillian to monitor AIM, MSN, and Yahoo! screen name "fpclibrarian" for IM chat reference.
[edit] New Jersey
- QandANJ 24/7 chat reference for users of participating South Jersey Regional Library Cooperative libraries
- Ask A Librarian chat and email reference provided by New Jersey State Library
[edit] New Mexico
- New Mexico State Library provides links to state and local library resources.
- Farmington Public Library Chat, email and phone reference
[edit] New York
- Ask Us 24/7 24/7 chat reference, a service of cooperating Upstate New York State libraries and library systems.
- Binghamton University - Trillian
- Baruch College, CUNY
- Brooklyn College Using Questionpoint.
- Brooklyn Public Library Ask A Librarian.
- Brooklyn Public Library Live Homework Help.
- Canisius College
- Chili Public Library Using Meebo and Openfire
- Columbia University Libraries
- CUNY Graduate Center Using Questionpoint.
- Live Librarian Suffolk County Cooperative Library System
- Nassau Library System
- New York Public Library
- Onondaga County Public Library Provided by Ask Us 24/7
- Pace University Library
- Polytechnic University
- Queens Borough Public Library Uses QuestionPoint
- Rensselaer Polytechnic Institute
- Rochester Instiute of Technology instant messaging-Trillian
- Suffolk County Public Libraries
- SUNY Buffalo Libraries instant messaging
- SUNY Morrisville College Using instant messaging (AIM).
- SUNY Plattsburgh LibraryUsing instant messaging (AIM).
- Syracuse University Library Provided by Ask Us 24/7
[edit] North Carolina
- NCknows Statewide service. Chat 24/7.
- Appalachian State University
- Duke University Libraries
- Duke University Libraries instant messaging-AIM
- Public Library of Charlotte and Mecklenburg County QuestionPoint for virtual chat and AIM,Yahoo Instant Messenger, gTalk and MeeboMe for instant message reference
- University of North Carolina at Charlotte Academic. QuestionPoint for e-mail and chat (under re-evaluation). J. Murrey Atkins Library.
- University of North Carolina at Chapel Hill Academic. Webform-based email; web chat widget & IM using LibraryH3lp.
- University of North Carolina at Greensboro Academic. Webform-based email; 24/7, AIM/YAHOO/MSN for chat.
- North Carolina State University Libraries
- Wake Forest University instant messaging
[edit] Ohio
- KnowItNow24x7 Statewide service. Chat 24/7.
- Harris Library at the Mandel School of Applied Social Sciences at Case Western Reserve University instant messaging-AIM
- Kelvin Smith Library at Case Western Reserve University
- Kent State University Libraries
- Ohio University instant messaging-Trillian
- Miami University Libraries
- Oberlin College instant messaging with "Obieref" via AOL IM
[edit] Oklahoma
- Oklahoma State Library provides links to state and local library resources.
- Tulsa AskUs Live Chat Chat and email reference.
- Northeastern State University Libraries Meebo - riverhawklibrary - nsulivelibrarian - http://library.nsuok.edu/reference/chatreference.html
- University of Tulsa McFarlin Library
- Oklahoma State University Edmon Low Library
- Southeastern Oklahoma State University Henry G. Bennett Memorial Library Meebo - Skype
[edit] Oregon
- L-net: Oregon Libraries Network Statewide service. Chat 24/7.
- Lane Community College Meebo
- University of Oregon AIM, Yahoo!, MSN
- Western Oregon University AIM, Yahoo!, MSN, ICQ, L-net
[edit] Pennsylvania
- Ask Here PA - Statewide service. Chat 24/7.
- Bucknell University
- Carnegie Mellon Ask A Librarian with LivePerson.
- Gettysburg College Trillian
- Indiana University of Pennsylvania
- Lehigh University
- Montgomery County Community College - Meebo me
- Moravian Theological Seminary, Reeves Library instant messaging-AIM
- Penn State University Libraries - Questionpoint, instant messaging-Trillian
- Temple University Libraries Docutek, instant messaging-Trillian
- Thomas Jefferson University - Trillian Pro and Meebo me
- University of Pennsylvania Libraries- Velaro and Pidgin
- University of Pittsburgh
- Widener University
[edit] Rhode Island
- AskRI Statewide service. Chat and email reference.
- Brown University Library
- Providence College Trillian
- University of Rhode Island - AIM and Yahoo! using Trillian
[edit] South Carolina
- South Carolina State Library Ask A Librarian Statewide service. Chat and email reference.
- College of Charleston
- Lander University
- Ask the State Library virtual reference service New service TBA in 2010.
- Spartanburg County Public Library Ask A Librarian Uses Meebo. Chat available M-F during daytime hours, email after hours.
- University of South Carolina
[edit] South Dakota
- South Dakota State Library provides links to state and local library resources.
- Ask the Librarians - LIVE - Consortium of five state universities' libraries. The group has been using NetAgent since 2002.
- Rapid City Public Library Uses Meebo. Chat available during library hours, email after hours.
[edit] Tennessee
- Tennessee State Library provides links to state and local library resources.
- Nashville Public Library chat 24/7 Reference Consortium.
- Austin Peay State University Library
- King College
- University of Tennessee Libraries
- Memphis Public Library & Information Center Response by email.
[edit] Texas
- Information Live! Chat and email reference.
- INFO 24/7 HALS-Houston Area Library System Chat 24/7.
- Austin Community College
- Austin Public Library Chat available during library hours, email after hours.
- Baylor University
- Cy-Fair College Branch PHP Live
- Houston Community College
- Kingwood College Library
- Sam Houston State University
- Texas A&M University
- Texas Christian University
- Texas State University San Marcos
- University of North Texas
- UT Austin
- The University Center
[edit] Utah
- Utah State Library provides links to state and local library resources.
- Brigham Young University Library
- University of Utah Response by email.
[edit] Vermont
- Vermont Department of Libraries provides links to state and local library resources.
- Norwich University AIM, MSN, Yahoo (using GAIM for client)
- University of Vermont, Bailey Howe Library instant messaging-AIM, MSN, Yahoo
- University of Vermont, Dana Medical Library instant messaging-AIM
- Hartness Library, Vermont Tech and Community College of Vermont instant messaging-Meebo
[edit] Virginia
- Find it Virginia provides links to state and local library resources.
- Arlington Public Library IQuery - IM using AIM, GoogleTalk/Jabber, MSN, Yahoo! via Trillian
- Central Rappahannock Regional Library Ask a Librarian Uses QuestionPoint. Chat available 24/7.
- College of William and Mary instant messaging-Trillian
- George Mason University Libraries
- Hampton University
- LRC Live
- Regent University Library instant messaging-Trillian
- University of Virginia Library instant messaging-AIM
- Virginia Commonwealth University Libraries
- Virginia Polytechnic Institute and State University Libraries
[edit] Washington
- Ask-WA Statewide service. Chat 24/7.
Libraries using IM individually or as part of other groups
- Gonzaga University Meebo and Tutor.com
- Grays Harbor College Meebo
- King County Law Library QuestionPoint
- Pierce College Meebo
- Seattle University Tutor.com
- Washington State Library QuestionPoint
- Washington State Law Library QuestionPoint
- Washington State University Libraries Meebo
[edit] Washington, D.C.
- Library of Congress - Ask a Librarian Email reference may be used by residents of all states.
- American University AskAULibrary instant messaging (AIM, GTalk, MSN, Yahoo!) via Meebo
- Gallaudet instant messaging-AIM
- Georgetown University Library
[edit] West Virginia
- Ask A Librarian Statewide email reference service.
- West Virginia University Libraries Ask A Librarian
[edit] Wisconsin
- AskAway Wisconsin Department of Public Instruction (DPI) and Wisconsin Library Services (WiLS). Chat 24/7.
- Cardinal Stritch University Library Uses LivePerson.
- Edgewood College Library Uses Pidgin (with accounts in AIM, GoogleTalk, Meebo, MSN, Yahoo), also part of AskAway
- McMillan Memorial Library Uses Meebo IM.
- University of Wisconsin-Madison Uses Velaro and Trillian
- University of Wisconsin-Parkside Library
[edit] Additional VR Sources
- Find Libraries Links to public libraries, state libraries, presidential libraies, national libraries, and college libraries.
- Libraries on the Web Regional web directory of U.S. public libraries.
- Have a Question? Email reference service from Internet Public Library.
- Library of Congress - Ask a Librarian Email reference service.
- Ask USA.gov Chat, email, and check the FAQ database for answers to questions about federal agencies, programs, benefits, or services.
- Libraries Using IM Reference Library Success: A Best Practices Wiki
- Open Directory Project Category
- Libweb General library site directory
- IMalibrarian.com Instant Messaging in Libraries
See also: ChatRef.com - The Online Chat Reference

