Chat reference libraries
From LISWiki
This list is for libraries with some form of synchronous or chat reference services. An exhaustive list of libraries offering other virtual reference services is nowadays akin to a list of libraries that offer telephone service; to search the thousands of library sites which employ e-mail links or simple web feedback forms, see Libweb.
Groups of libraries broader than the individual institutions (individual libraries, libraries within the same university system, or public library county branch system) are shown in bold.
Listed by country, state, and then alphabetically by institution (or service name for cooperatives). Vendor information and other notes are listed when possible.
- Answers Now Live reference chat - 24/7 using international partners in Australia, New Zealand, United Kingdom, and the United States.
- Online Reference Assistance American Embassy, Oslo, Norway
[edit] Australia
- AskNow! - an initiative of the National & State Libraries Australasia NSLA)
- Macquarie University Library
- Monash University Library
- National Library of Australia
- Queensland University of Technology Library
- Southbank Institute
- State Library of Victoria
- University of Queensland
NB: You can use the Advanced search option of the Australian Libraries Gateway (ALG) for directory information about Australian libraries offering online reference enquiry services.
[edit] Canada
[edit] Alberta
- University of Alberta Libraries Uses 24/7 Reference.
- University of Calgary IM - Meebo
- Ask A Question
[edit] British Columbia
- AskAway - includes public and academic libraries for the Province of British Columbia and the Yukon Territory
Service uses Questionpoint Software
[edit] Manitoba
- University of Winnipeg Library - chat reference using RAKIM; IM using meebo (meebo me widget, MSN, gTalk, Yahoo!, AIM)
[edit] New Brunswick
- University of New Brunswick Libraries- uses Question Point
[edit] Newfoundland and Labrador
- Ask a Librarian provided by Newfoundland and Labrador public libraries
[edit] Nova Scotia
- Novanet Live Help serving Nova Scotia's universities and colleges
- Ask a Librarian provided by Halifax Public Library
[edit] Ontario
- Ask Ontario Consortium of 10 public and 7 academic libraries; uses Liveperson software
- Carleton University instant messaging-MSN
- McMaster University instant messaging-AIM, Yahoo, MSN via meebo
- Mohawk College instant messaging using Yahoo, MSN via Trillian
- Ottawa Public Library instant messaging using MSN
- Queen's University Bracken Health Sciences Library AIM, MSN, Yahoo! via Trillian
- Ryerson University Library
- Toronto Public Library
- University of Guelph Library
- University of Waterloo - VR using Docutek; IM using Meebo (MeeboMe widget, MSN, gTalk, Yahoo!, AIM)
- York University Libraries Uses LSSI
- Brock University Uses MSN
- University of Windsor uses HumanClick (LivePerson)
- Windsor Public Library uses LivePerson
- University of Toronto uses Docutek (this may no longer be true); some libraries also use IM through Meebo -- e.g. Gerstein Science Information Centre
[edit] Prince Edward Island
- isle@sk provided by a PEI library cooperative
[edit] Quebec
- Question de reference provided by Bibliothèque et Archives Nationale du Québec
- Concordia University Libraries
- McGill University Library
[edit] Saskatchewan
[edit] Denmark
[edit] Finland
- Kysy online Helsinki City library
[edit] France
- Ask a librarian (SINDBAD) provided by the Bibliothèque nationale de France
- Bibliothèque publique d'information, Paris
[edit] Germany
[edit] Hamburg
- Universitätsbibliothek der Technischen Universität Hamburg-Harburg Rakim
- Bibliothek der Helmut-Schmidt-Universität Hamburg Rakim
[edit] Niedersachsen
- IBIT der Universität Oldenburg Rakim
- Fragen Sie uns per Chat, Fachhochschulbibliothek Hannover Rakim
[edit] Nordrhein-Westfalen
[edit] Rheinland-Pfalz
[edit] Sachsen
[edit] Malaysia
[edit] Netherlands
- al@din Q&A service of the collaborative public libraries (Dutch language only)
- Universiteit van Amsterdam
- Koninklijke Bibliotheek, The Hague
[edit] New Zealand
- AnyQuestions.co.nz Online homework help for K-12 students
- University of Canterbury
[edit] Norway
[edit] Philippines
[edit] Puerto Rico
- University of Puerto Rico - Mayagüez Campus[1] Liveperson
- University of Puerto Rico - Río Piedras Campus[2] Meebo
- University of Puerto Rico - Medical Science Campus (consorcia with Carolina Campus) [3] Question Point
- University of Puerto Rico - Carolina Campus(consorcia with Medical Science Campus) [4] Question Point
- University of Puerto Rico - Agricultural Experiment Station [5] Meebo
[edit] Singapore
- ASK! provided by the National Library Board of Singapore
[edit] South Africa
[edit] Spain
- Pregunte: las bibliotecas responden
- InfoSud Digital
- Pregunte al bibliotecario. Universidad de Sevilla uses Plugoo and Meebo IM
[edit] Sweden
[edit] Tasmania
- Online Request Service provided by the State Library of Tasmania
[edit] United Kingdom
- Open University Library LivePerson
- People's Network, MLA - Enquire (collaborative of UK Public Libraries)
- University of Teesside Library & Information Services - IM Reference (Currently a pilot)
[edit] Scotland
- Ask A Librarian provided by the National Library of Scotland
[edit] United States
[edit] Alaska
- Alaska State Library suspended chat reference indefinitely in April 2007. They still have phone and e-mail reference.
- Ask a Librarian provided by Anchorage Public Library
- Homer Public Library uses Meebo IM
[edit] Alabama
- [6]
- Ask A Librarian provided by Birmingham Public Library
- Auburn University Uses LivePerson.
- B.B. Comer Memorial Library: see Central Alabama Network
- Central Alabama Network provides Ask Us, powered by tutor.com
- Chilton-Clanton Public Library: see Central Alabama Network
- Luverne Public Library: see Central Alabama Network
- Samford University Library AIM, Yahoo! and MSN through Trillian
[edit] Arizona
- Find it! ARIZONA - Click on the tab that says "Can't find it?" at the top of the screen
- Ask A Librarian provided by Pima County Public Library
- Arizona State University Libraries Uses Tutor.com VRT and Librarians by Request for 24/7 coverage.
- Ask a Librarian provided by Maricopa Community Colleges (QuestionPoint)
- Mesa Public Library provides Ask me now! (Liveperson)
- Northcentral University Uses ICQ.
- University of Arizona
[edit] Arkansas
[edit] California
- AskNow Statewide project funded by LSTA funds through the California State Library, uses QuestionPoint 24/7 Reference
- Alameda County Library IM: AIM, Yahoo! via Trillian
- Amador County Library provides AskNow
- Anaheim Public Library provides AskNow
- Belvedere-Tiburon Library provides AskNow
- Benicia Public Library: AIM and Meebo
- Berkeley Public Library provides AskNow
- Buena Park Library District provides AskNow
- Burbank Public Library provides Ask the Librarian (24/7 Reference)
- Burlingame Public Library: IM using AIM, MSN, Google, Meebo
- Butte County Library provides AskNow
- Calabasas Library provides AskNow
- California State University, Chico
- California State University, East Bay: IM using AIM, MSN, Yahoo!
- California State University, Fresno: IM using AIM, MSN, Google, Yahoo!
- California State University, Fullerton
- California State University, Long Beach: Ask Now, AIM, MSN, Yahoo!, GoogleTalk via Meebo
- California State University, Monterey Bay
- California State University, Northridge
- California State University, San Marcos Library
- California State Polytechnic University Pomona Library
- Cerritos College
- Cerritos Public Library provides AskNow
- Daly City Public Library provides AskNow
- Downey City Library provides AskNow
- El Segundo Public Library provides AskNow
- Escondido Public Library provides AskNow
- Fort Bragg Library provides AskNow
- Fresno County Public Library provides AskNow
- Fullerton Public Library provides AskNow
- Glendale Public Library provides AskNow
- Glendora Public Library provides AskNow
- Hemet Public Library provides AskNow
- Inglewood Public Library provides AskNow
- Kern County Library provides AskNow
- Livermore Public Library IM: AIM, Yahoo!, MSN via Meebo
- Lodi Public Library provides AskNow
- Long Beach Public Library provides AskNow
- Los Angeles Public Library IM: AIM, Yahoo!, MSN; AskNow
- County of Los Angeles Public Library provides AskNow
- Los Gatos Public Library: IM using Meebo (on library blog)
- Marin County Free Library provides AskNow
- Mendocino County Library provides AskNow
- Mill Valley Public Library provides AskNow
- Mission Viejo Library provides AskNow
- Oakland Public Library provides AskNow
- Oceanside Public Library provides AskNow
- Orange County Public Library provides AskNow
- Ontario City Library provides AskNow
- Oxnard Public Library provides AskNow
- Palos Verdes Library District uses Meebo IM
- Placentia Library provides 24/7 Reference
- Palm Springs Public Library uses Meebo
- Pasadena Public Library provides AskNow
- Pleasanton Public Library provides AskNow
- Plumas County Library provides AskNow
- Rancho Cucamonga Public Library provides AskNow
- Redwood City Public Library provides AskNow
- Riverside Public Library provides AskNow
- Sacramento Public Library provides AskNow
- San Bernadino County Library provides AskNow
- San Bernadino Public Library provides AskNow
- San Bruno Public Library uses IM via Yahoo!, AIM, and MSN, and provides AskNow
- San Diego County Library provides AskNow
- San Diego Public Library provides AskNow
- San Diego State University QuestionPoint
- San Marino Public Library provides AskNow
- San Francisco Public Library provides AskNow
- San Jose State University
- San Jose Public Library provides AskNow
- San Leandro Public Library uses IM: Yahoo!, Google, MSN, AIM
- Santa Ana Public Library provides AskNow
- Santa Barbara Public Library provides AskNow
- Santa Clara County Library provides AskNow
- Santa Cruz Public Library provides AskNow
- Santa Monica Public Library provides AskNow
- Shasta County Library provides AskNow
- Sierra Madre Public Library provides AskNow
- Siskiyou County Library provides AskNow
- Solano County Library provides AskNow
- Sonoma County Library CA's AskNow project
- South San Francisco Public Library provides AskNow
- Stanislaus County Library provides AskNow
- Stockton-San Joaquin County Public Library provides AskNow
- Sunnyvale Public Library: IM via Meebo (on blog page)
- Thousand Oaks Public Library provides AskNow
- Torrance Public Library provides AskNow
- University of California, Irvine
- UCLA Library
- University of La Verne
- University of San Francisco, Gleeson Library Gaim aggregator includes: AIM, MSN, Yahoo, Google, ICQ, Jabber.
- University of Southern California
- Ventura County Library provides AskNow
- Whittier Public Library provides AskNow
- Yorba Linda Public Library provides AskNow
[edit] Colorado
- AskColorado Uses Tutor.com. Available throughout the state.
- Colorado College Tutt Library IM Reference
- University of Colorado at Denver and Health Sciences Center
[edit] Connecticut
- InfoAnytime powered by tutor.com
- Acton Public Library provides InfoAnytime
- Ansonia Library provides InfoAnytime
- Avon Free Public Library provides InfoAnytime
- Berlin-Peck Memorial Library provides InfoAnytime
- Bethel Public provides InfoAnytime
- Booth & Dimock Memorial Library provides InfoAnytime
- Brainerd Memorial provides InfoAnytime
- Bridgeport Public Library provides InfoAnytime
- Bristol Public Library provides InfoAnytime
- Brookfield Library provides InfoAnytime
- Burlington Public Library provides InfoAnytime
- Canton Public Library provides InfoAnytime
- Case Memorial Library provides InfoAnytime
- Cheshire Public provides InfoAnytime
- Cora J. Belden Library provides InfoAnytime
- Cragin Memorial Library provides InfoAnytime
- C.H. Booth Library provides InfoAnytime
- Danbury Library provides InfoAnytime and IM via Meebo, AIM, Yahoo!, and MSN
- Darien Library uses IM via Meebo, AIM, Yahoo!, and MSN
- Derby Neck Library provides InfoAnytime
- Derby Public Library provides InfoAnytime
- Durham Public Library provides InfoAnytime
- Edith Wheeler Memorial Library provides InfoAnytime
- East Hartford Public Library provides InfoAnytime
- East Lyme Public Library provides InfoAnytime
- Enfield Public Library provides InfoAnytime
- Essex Library provides InfoAnytime
- The Farmington Libraries provide InfoAnytime
- The Ferguson Library provides InfoAnytime
- Granby Public Library provides InfoAnytime
- Greenwich Library provides InfoAnytime
- Groton Public Library provides InfoAnytime
- Guilford Free Library provides InfoAnytime
- Hagaman Memorial Library provides InfoAnytime
- Hamden Public library provides InfoAnytime
- Hall Memorial Library provides InfoAnytime
- Hartford Public Library provides InfoAnytime
- The Henry Carter Hull Library provides InfoAnytime
- The Howard Whittemore Library provides InfoAnytime
- The James Blackstone Memorial Library provides InfoAnytime
- The Jonathan Trumbull Library provides InfoAnytime
- Kent Memorial Library provides InfoAnytime
- Killingly Public Library provides InfoAnytime
- Killingworth Library provides InfoAnytime
- The Ledyard Libraries provide InfoAnytime
- The Levi E. Coe Library provides InfoAnytime
- The Lucy Robbins Welles Library provides InfoAnytime
- Manchester Public Library provides InfoAnytime
- Meriden Public Library provides InfoAnytime
- Milford Public Library provides InfoAnytime
- New Canaan Library provides InfoAnytime
- New Fairfield Public Library provides InfoAnytime
- North Haven Memorial Library provides InfoAnytime
- Norwalk Public Library provides InfoAnytime
- Old Lyme Phoebe Griffin Noyes Library provides InfoAnytime
- Otis Library of Norwich provides InfoAnytime
- Oxford Public Library provides InfoAnytime
- Perrot Memorial Library provides InfoAnytime and Meebo IM
- Plumb Memorial Library provides InfoAnytime
- Portland Library provides InfoAnytime
- Prosser Public Library provides InfoAnytime
- Putnam Public Library provides InfoAnytime
- Richmond Memorial Library provides InfoAnytime
- Ridgefield Library Association provides InfoAnytime
- The Rowayton Library provides InfoAnytime
- Russell Library provides InfoAnytime
- Saxton B. Little Free Library provides InfoAnytime
- Scoville Memorial Library provides InfoAnytime
- Scranton Library provides InfoAnytime
- Seymour Public Library provides InfoAnytime
- Silas Bronson Library provides InfoAnytime
- Simsbury Public Library provides InfoAnytime
- Somers Public Library provides InfoAnytime
- Stafford Library provides InfoAnytime
- Stratford Library provides InfoAnytime
- Stonington Free Library provides InfoAnytime
- Thompson Public Library provides InfoAnytime
- Trumbull Library System provides InfoAnytime
- University of Connecticut Libraries
- Wallingford Public Library provides InfoAnytime
- http://www.waterfordpubliclibrary.org/ Waterford Public Library] provides InfoAnytime
- Watertown Library Association provides InfoAnytime
- Welles-Turner Memorial Library provides InfoAnytime
- West Hartford Libraries provide InfoAnytime
- Weston Public Library provides InfoAnytime
- Westport Public Library provides InfoAnytime and IM via Meebo, Yahoo!, AIM
- Willington Public Library provides InfoAnytime
- Willoughby Wallace Memorial Library provides InfoAnytime
- Wilton Library Association provides InfoAnytime
- Windsor Locks Public Library provides InfoAnytime
- Windsor Public Library provides InfoAnytime
- Woodbury Public Library provides InfoAnytime
- Ask!a Librarian QuestionPoint Yale University
- Yale University Library
[edit] Delaware
- AnswerONline Delaware Division of Libraries.
- Dover Public Library provides AnswerONline
- Kent County Public Library provides AnswerONline
- Rehoboth Beach Library provides AnswerONline
- University of Delaware Library
- Wilmington Public Library provides AnswerONline
[edit] Florida
- Ask a Librarian Florida's Online Information Service - Email and Live Chat with cobrowsing using Docutek's VRLplus software.
- Alachua County Library District provides ASK a Librarian
- Bay County Public Library provides ASK a Librarian
- Brevard County Library provides ASK a Librarian
- Central Florida Library Cooperative provides ASK a Librarian
- Clearwater Public Libraries provides ASK a Librarian
- Collier County Public Library provides ASK a Librarian
- East Lake Community Library provides ASK a Librarian
- Florida International University Libraries
- Fort Myers Beach Public Library provides ASK a Librarian
- Gulfport Public Library provides ASK a Librarian
- Hialeah Public Library provides ASK a Librarian
- Jacksonville Public Library provides ASK a Librarian
- Lake County Library System provides ASK a Librarian
- Lake Wales Public Library provides ASK a Librarian
- Lake Worth Public Library provides ASK a Librarian
- Lee County Library System provides ASK a Librarian
- Leesburg Public Library provides ASK a Librarian
- Manatee County Library System provides ASK a Librarian
- Martin County Library System provides ASK a Librarian
- Miami-Dade Public Library System provides ASK a Librarian
- Nassau County Public Library System provides ASK a Librarian
- Niceville Public Library provides ASK a Librarian
- Osceola Library System provides IM Chat-limited hours
- Palm Beach Atlantic University Library provides ASK a Librarian
- Palm Beach County Library System provides ASK a Librarian
- Pasco County Library System provides ASK a Librarian
- Pinellas Park Public Library provides ASK a Librarian
- St. Johns County Public Library System provides ASK a Librarian
- St. Lucie County Library System provides ASK a Librarian
- St. Petersburg Public Library System provides ASK a Librarian
- Sarasota County Libraries provides ASK a Librarian
- Tampa-Hillsborough County Public Library System provides ASK a Librarian
- Three Rivers Regional Library System provides ASK a Librarian
- Volusia County Public Library provides ASK a Librarian
- West Palm Beach Public Library provides ASK a Librarian
- Wilderness Coast Public Libraries provides ASK a Librarian
- University of Florida
- University of Central Florida Libraries
- University of South Florida Libraries
[edit] Georgia
- Georgia Institute of Technology
- Georgia State University Library
- AskInfo Gwinnett County Public Library.
- University of Georgia Libraries
[edit] Idaho
- AnswerXpress Idaho State Library. Uses 24/7 Reference.
- Ada Community Library Provides AnswerXpress
[edit] Illinois
- AskAway Illinois
- Addison Public Library Provides AskAway
- Alpha Park Public Library Provides AskAway
- Antioch Public Library District Provides AskAway
- Arlington Heights Memorial Library Chat VR with AskAway Illinois; AIM, MSN, Yahoo! via Trillian
- Aurora Public Library District Provides AskAway
- Barrington Area Library Provides IM chat
- Bartlett Public Library District Provides AskAway
- Batavia Public Library Provides AskAway
- Beardstown Houston Memorial Library Provides AskAway
- Benton Public Library District Provides AskAway
- Bloomingdale Public Library Provides AskAway
- Brookfield Public Library Provides IM chat
- C.E. Brehm Memorial Public Library District Provides AskAway
- Cahokia Public Library District Provides AskAway
- Carbondale Public Library Provides AskAway
- Carlinville Public Library Provides AskAway
- Carol Stream Public Library Provides AskAway
- Carthage Public Library District Provides AskAway
- Champaign Public Library District Provides Chat Live With a Librarian
- Chatham Area Public Library Provides AskAway
- Chester Public Library Provides AskAway
- Chicago Heights Public Library Provides get meeb online chat
- Coal City Public Library District Provides AskAway
- College of Lake County Library AIM, MSN, Yahoo!, ICQ via Trillian
- Collinsville Memorial Public Library Center Provides AskAway
- Cook Memorial Public Library District Provides AskAway
- Crete Public Library District Provides AskAway
- Crystal Lake Public Library Provides IM chat
- DeKalb Public Library District Provides AskAway
- Decatur Public Library Provides AskAway
- Des Plaines Valley Public Library District Provides AskAway
- DeVry University System-wide LSSI
- Downers Grove Public Library Provides AskAway
- East Dubuque District Library Provides AskAway
- Edwardsville Public Library Provides AskAway
- Ela Area Public Library Provides meebo IM chat
- Eldorado Memorial Public Library District Provides AskAway
- Elmhurst Public Library Provides meebo IM chat
- Evans Public Library District Provides AskAway
- Evanston Public Library Provides AskAway and IM chat
- Farmington Area Public Library District Provides AskAway
- Flora Public Library Provides AskAway
- Fondulac District Library Provides AskAway
- Fountaindale Public Library District Provides AskAway
- Fox River Grove Memorial Library Provides AskAway
- Franklin Park Public Library Provides meebo IM chat
- Freemont Public Library Provides AskAway
- Gail Borden Public Library District Provides AskAway
- Geneva Public Library Provides AskAway
- Glen Carbon Centennial Library Provides AskAway
- Glen Ellyn Public Library Provides AskAway
- Glencoe Public Library Provides AskAway
- Glenview Public Library Provides AskAway
- Greenfield Public Library Provides IM chat
- Harrisburg District Library Provides AskAway
- Hayner Public Library District Provides AskAway
- Henry Public Library Provides IM chat
- Highland Park Public Library Provides IM chat
- Homer Township Public Library instant messaging-AIM, MSN, Yahoo! via Trillian; member of AskAway.
- Homewood Public Library Provides AskAway
- Hoopeston Public Library District Provides AskAway
- Huntley Area Public Library Provides AskAway
- Illinois Institute of Technology
- Illinois State University instant messaging - AIM, MSN, Yahoo! via Trillian; former member of Ready for Reference and MyWebLibrarian
- Indian Trails Public Library Provides AskAway and IM Chat
- Itasca Community Library Provides meebo IM Chat
- Jerseyville Public Library Provides AskAway
- Joliet Public Library Provides AskAway
- Justice Public Library Provides AskAway
- LaSalle Public Library Provides AskAway
- Lake Bluff Public Library Provides AskAway
- Lake Forest Library Provides AskAway
- Lansing Public Library Provides IM chat
- Maple Park Public Library District Provides AskAway
- Mascoutah Public Library Provides AskAway
- McHenry Public Library Provides meebo IM Chat
- Messenger Public Library of North Aurora Provides AskAway
- Moline Public Library Provides AskAway
- Moore Memorial Library District Provides AskAway
- Morton Grove Public Library Provides AskAway and meebo IM Chat
- Morton Public Library Provides AskAway
- Mt. Carmel Public Library Provides AskAway
- Mount Prospect Public Library Provides AskAway and IM Chat
- MyWebLibrarian (now defunct--forwards to AskAway Illinois)
- Naperville Public Library Provides AskAway
- Nauvoo Public Library Provides AskAway
- New Lenox Public Library Provides AskAway
- Northbrook Library Provides AskAway
- Northeastern Illinois University member of AskAway
- Northern Illinois University Library Jybe
- Northwestern University Library
- O'Fallon Public Library Provides AskAway
- Paris Carnegie Public Library Provides AskAway
- Park Ridge Public Library Provides IM Chat
- Peru Public Library Provides AskAway
- Plainfield Public Library District Provides AskAway and IM Chat
- Prospect Heights Public Library District Provides AskAway
- Quincy Public Library Provides AskAway
- Reddick Public Library District Provides AskAway
- River Forest Public Library Provides AskAway
- Robinson Public Library District Provides AskAway
- Rock Island Public Library Provides AskAway
- Roxana Public Library Provides AskAway
- Schaumburg Township District Library Provides AskAway and meebo IM Chat
- Shorewood-Troy Public Library District Provides AskAway
- Somonauk Public Library District Provides AskAway
- St. Charles Public Library Provides AskAway and IM Chat
- Southern Illinois University Carbondale instant messaging-AIM, ICQ
- Southern Illinois State University Morris Messenger AIM, ICQ
- Thomas Ford Memorial Library Provides meebo IM Chat
- Three Rivers Public Library District Provides AskAway
- UI Chicago Library
- UI Urbana-Champaign Library
- UI Urbana-Champaign Library Provides IM Chat
- Urbana Free Library Provides AskAway
- Villa Park Public Library Provides AskAway and meebo IM Chat
- Warren-Newport Public Library District Provides meebo IM Chat
- Warrenville Public Library District Provides AskAway
- Waubonsee Community College's Todd Library AIM, Yahoo, MSN via Gaim
- Waukegan Public Library Provides AskAway
- Westmont Public Library AIM, MSN, Yahoo, via Trilian
- Wheaton Public Library Provides AskAway
- Winfield Public Library Provides AskAway
- Woodstock Public Library Provides AskAway
- Yorkfield Public Library Provides AskAway
[edit] Indiana
- Ask a Librarian provided by the Indiana State Library
- Alexandrian Public Library Provides IM Chat
- Aurora Public Library Provides AskAway
- Ball State University Uses LivePerson
- Benton Public Library District Provides AskAway
- Butler University AIM and Yahoo! via GAIM
- Carlisle Public Library instant messaging-AIM, MSN, Yahoo
- Carmel Clay Public Library Provides Ask a Librarian
- DePauw University Library
- Evansville Vanderburgh Public Library
- IU Bloomington Libraries Docutek VRLplus
- New Castle-Henry County Public Library AIM, MSN, Yahoo!
- Purdue University QuestionPoint
- St. Joseph County Public Library Provides IM Chat
- Tipton County Public Library Provides meebo IM Chat
[edit] Iowa
- Ask A Librarian provided by the State Library of Iowa
- Drake University
- Emmetsburg Public Library provides meebo IM Chat
- Iowa State University Library
- North Liberty Community Library provides IM Chat
- Sioux City Public Library provides IM Chat
- University of Iowa Libraries - LiveReference
- University of Northern Iowa
[edit] Kansas
- Ask A Question provided by the State Library of Kansas; uses Meebo
- HomeworkKansas
- Hutchinson Public Library provides IM Chat
- Johnson County Library provides meebo IM Chat
- Kansas State University Libraries
- Topeka and Shawnee Public Library provides meebo IM Chat
- University of Kansas Libraries
- Wichita State University
[edit] Kentucky
- Ask Why KY? Statewide project funded by IMLS funds through the Kentucky Department for Libraries and Archives; uses QuestionPoint 24/7 Reference.
- Boone County Public Library provides Ask Why KY
- Bowling Green Public Library provides Ask Why KY
- Campbell County Public Library provides Ask Why KY
- Jessamine County Public Library provides Ask Why KY
- Kenton County Public Library provides Ask Why KY
- Laurel County Public Library provides Ask Why KY
- Lexington County Public Library provides Ask Why KY
- Louisville Free Public Library provides IM Chat
- McCracken County Public Library provides Ask Why KY
- University of Kentucky Libraries Uses AIM (AOL Instant Messenger) or Yahoo! Messenger.
- Eastern Kentucky University Libraries Chat (meebome) and Instant Messaging ( AIM, Yahoo, MSN, or GoogleTalk)
[edit] Louisiana
- Ask A Librarian provided by the State Library of Louisiana
- Louisiana State University Libraries
- Southeastern Louisiana University
[edit] Maine
- Ask A Librarian provided by the Maine State Library
- Bangor Public Library provides meebo IM Chat
- University of Maine, Fort Kent/Presque Isle
- University of Southern Maine Libraries
- Wilton Free Public Library provides IM Chat
[edit] Maryland
- Maryland AskUsNow! Uses QuestionPoint 24/7 Reference for chat.
- Albert S. Cook Library - Towson University uses Meebo and Trillian
- Anne Arundel County Public Library provides AskUsNow!
- Baltimore County Public Library provides AskUsNow!
- Carroll County Public Library provides AskUsNow!
- Cecil County Public Library provides AskUsNow!
- Dorchester County Public Library provides AskUsNow!
- Enoch Pratt Free Library provides AskUsNow! and IM Chat
- Frederick County Public Library provides AskUsNow!
- Harford County Public Library provides AskUsNow!
- Howard County Public Library provides AskUsNow!
- Mongomery County Public Library provides AskUsNow!
- National Institutes of Health Library
- National Rehabilitation Information Center
- Prince George's County Memorial Library System provides AskUsNow!
- The Ruth Enlow Library of Garrett County provides AskUsNow!
- Somerset County Public Library provides AskUsNow!
- University of Baltimore - Langsdale Library Chat (Live Person) and AIM (through Trillian)
- University of Maryland Libraries Participates in statewide Maryland AskUsNow!
- University of Maryland, Baltimore County instant messaging-AIM
- University of Maryland University College Uses Tutor.com's Librarians By Request
- Washington County Free Library provides AskUsNow!
- Western Maryland Regional Library provides AskUsNow!
- Wicomico Public Library provides AskUsNow!
[edit] Massachusetts
- MassAnswers
- Athol Public Library provides MassAnswers.
- Beaman Memorial Public Library provides MassAnswers.
- Beverly Public Library provides meebo IM Chat.
- Boston Library Consortium Uses 24/7 Reference for chat.
- Boston Public Library provides MassAnswers.
- Bridgewater Public Library provides MassAnswers.
- Burlington Public Library provides MassAnswers.
- Canton Public Library provides MassAnswers.
- Chicopee Public Library provides MassAnswers.
- Concord Free Public Library provides MassAnswers.
- Edgartown Public Library provides MassAnswers.
- Eldredge Public Library provides MassAnswers.
- Emerson College Library
- Fall River Public Library provides MassAnswers
- Falmouth Public Library provides MassAnswers
- Fitchburg Public Library provides MassAnswers
- Fitchburg State College instant messaging-AIM, MSN, Yahoo
- Forbes Public Library provides MassAnswers
- Goodnow Library provides MassAnswers
- Groton Public Library provides MassAnswers and IM chat
- Hamilton-Wenham Public Library provides MassAnswers
- Hanson Public Library provides MassAnswers
- Jacob Edwards Library provides MassAnswers
- Leominster Public Library provides MassAnswers
- Malden Public Library provides MassAnswers
- Marlborough Public Library provides MassAnswers
- Marstons Mills Public Library provides MassAnswers
- Massachusetts Trial Court Law Libraries instant messaging-AIM, MSN, Yahoo, and Live Assistance.
- Melrose Public Library provides MassAnswers
- Memorial Hall Public Library provides MassAnswers
- Middleborough Public Library provides MassAnswers
- Milford Town Library provides MassAnswers
- Millicent Library provides MassAnswers
- MIT Libraries
- Morse Institute Library provides MassAnswers
- Nantucket Atheneum provides MassAnswers
- Newton Free Library provides MassAnswers
- Norfolk Public Library provides MassAnswers
- Norton Public Library provides MassAnswers
- Plymouth Public Library provides MassAnswers
- Saugus Public Library provides MassAnswers
- Seekonk Public Library provides MassAnswers and AIM IM chat
- Smith College Uses Docutek VRLplus.
- Springfield City Library provides MassAnswers
- Springfield College Library instant messaging
- Thayer Public Library provides MassAnswers
- Thomas Crane Public Library provides MassAnswers
- Tyngsborough Public Library provides MassAnswers
- University of Massachusetts Dartmouth Library
- Walpole Public Library provides MassAnswers
- Watertown Free Public Library provides MassAnswers
- West Bridgewater Public Library provides MassAnswers
- Wheldon Memorial Library provides MassAnswers
- Williamsburg Public Libraries provides MassAnswers
- Wilmington Memorial Library provides MassAnswers
- Worcester Polytechnic Institute Instant Answers@WPI instant messaging-AIM, MSN, Yahoo, and chatango embedded
- Worcester Public Library provides MassAnswers
- Yarmouth Town Libraries provides MassAnswers
[edit] Michigan
- Adrian College AIM, MSN, Yahoo, ICQ via Trilian
- Albion College AIM, Meebo
- Cass District Library instant messaging-Trillian
- Chippewa River District Library provides IM chat
- The Cooley Law School Libraries
- Eastern Michigan University Docutek VRLplus, meebo widget/Pidgin
- Hackley Public Library instant messaging-Trillian
- Michigan Department of History, Arts and Libraries
- Michigan State University Libraries
- Michigan Technological University AIM, MSN, Yahoo, Jabber via Trilian
- Plymouth District Library provides IM chat
- Portage District Library provides IM chat
- Research Help Now 15 Michigan academic libraries and the Library of Michigan; uses OCLC QuestionPoint.
- St. Clair County Library System provides IM chat
- Southfield Public Library provides IM chat
- University of Michigan meebo widget and AIM, MSN, and Yahoo via Microsoft Office (LCS) Communicator/Messenger
- University of Michigan-Dearborn
- Wayne State University
[edit] Minnesota
- AskMN
- College of St. Catherine Libraries Using Trillian for AIM, gTalk, ICQ, MSN, Yahoo!; AskMN chat reference; email reference
- Carl B. Ylvisaker Library, Concordia College, Moorhead Instant messaging using AOL IM, Yahoo!, MSN.
- Hennepin County Library provides AskMN and IM chat
- Macalester College
- Minneapolis Public Library (ends 12/05)
- Rochester Public Library provides AskMN and IM chat
- Saint Paul Public Library provides and IM chat
- University of Minnesota (Twin Cities) Libraries
- University of Minnesota (Duluth) Library
[edit] Mississippi
- MELO -- Mississippi Electronic Libraries On-Line Provided by Mississippi academic libraries. Uses 24/7 Reference for chat.
[edit] Missouri
- Kansas City (MO) Public Library
- St. Louis County Library provides Ask a Librarian
- St. Louis Public Library provides Ask a Librarian
- University of Missouri-Columbia Libraries
- Washington University in St. Louis Libraries
[edit] Montana
- Ask Montana uses QuestionPoint
- Bozeman Public Library provides Ask a Montana Librarian.
- Lewis and Clark Library provides Ask Montana.
- Lewistown Public Library provides Ask a Montana Librarian.
- Lincoln County Public Libraries provides Ask Montana.
- Missoula Public Library provides Ask Montana.
- Parmly Billings Library provides Ask Montana.
- Sidney Public Library provides Ask a Montana Librarian.
[edit] Nebraska
- Ask A Librarian provided by the Nebraska Library Commission
- University of Nebraska-Lincoln Libraries
[edit] Nevada
- Ask a Librarian Uses Docutek.
- Henderson Libraries provides Ask A Librarian
- Las Vegas - Clark County Library District provides Ask A Librarian
- University of Nevada Las Vegas instant messaging-Trillian
- University of Nevada, Reno Libraries
[edit] New Hampshire
- Ask A Librarian provided by the New Hampshire State Library
- New Jersey Institute of Technology
- Franklin Pierce College Using Trillian to monitor AIM, MSN, and Yahoo! screen name "fpclibrarian" for IM chat reference. Started Summer '05. Please send questions about our service to treatb@fpc.edu or reference@fpc.edu.
[edit] New Jersey
- QandANJ South Jersey Regional Library Cooperative (SJRLC). Uses QuestionPoint
- Avalon Free Public Library provides QandANJ.
- Belleville Public Library provides QandANJ
- Bergenfield Public Library provides QandANJ
- Bloomfield Public Library provides QandANJ
- Burlington County Library System provides QandANJ
- Camden County Library System provides QandANJ
- Cape May County Library provides QandANJ
- Cherry Hill Public Library provides QandANJ
- Cranbury Public Library provides QandANJ
- Elizabeth Public Library provides QandANJ
- Florham Park Public Library provides QandANJ
- Fort Lee Public Library provides QandANJ
- Free Public Library of Audubon provides QandANJ
- Haddonfield Public Library provides QandANJ
- Hillside Public Library provides QandANJ
- Hoboken Public Library provides QandANJ
- Hunterdon County Library provides QandANJ
- Joint Free Public Library of Morristown and Morris Township provides QandANJ
- Livingston Public Library provides QandANJ
- Long Hill Township Public Library provides QandANJ
- Margaret E. Heggan Free Public Library provides QandANJ
- Mercer County Library System provides QandANJ
- Middletown Public Library provides QandANJ
- Millburn Free Public Library provides QandANJ
- Montclair Public Library provides QandANJ
- Moorestown Library provides QandANJ
- Mount Laurel Library provides meebo IM chat
- Neptune Public Library provides QandANJ
- New Brunswick Free Public Library provides QandANJ
- New Jersey Institute of Technology
- Newark Public Library provides QandANJ
- North Brunswick Public Library provides QandANJ
- Nutley Public Library provides QandANJ
- Ocean County Library provides QandANJ
- Passaic Public Library provides QandANJ
- Piscataway Public Library provides QandANJ
- Rahway Public Library provides QandANJ
- Ramsey Free Public Library provides QandANJ
- Randolph Township Free Public Library provides QandANJ
- Roxbury Public Library provides meebo IM chat
- Sadie Pope Dowdell Public Library provides QandANJ
- Teaneck Public Library provides QandANJ
- Verona Public Library provides QandANJ
- Vineland Public Library provides QandANJ
- Wanaque Borough Free Public Library provides QandANJ
- West Deptford Free Public Library provides QandANJ
- West Orange Public Library provides QandANJ
- Woodbridge Public Library provides QandANJ
[edit] New Mexico
- Ask A Reference Librarian provided by the New Mexico State Library
- Just Ask provided by the Farmington Public Library
[edit] New York
- Ask Us 24/7 Western New York Library Resources Council. Uses 24/7 Reference.
- Binghamton University - Trillian
- Baruch College, CUNY Used HumanClick March 2001-December 2002. Using Questionpoint 24/7 since January 2003. Member of 24/7 Reference Academic Cooperative since August 2003.
- Brooklyn College Using Questionpoint.
- Brooklyn Public Library Live Homework Help.
- Canisius College
- Columbia University Libraries
- Cornell University Library
- CUNY Graduate Center Using Questionpoint.
- La Guardia Community College Using instant messaging (AOL, Yahoo, MSN).
- Live Librarian Suffolk County Cooperative Library System
- Nassau Library System
- New York Public Library
- Onondaga County Public Library
- Pace University Library
- Polytechnic University
- Queens Borough Public Library Uses QuestionPoint
- Rensselaer Polytechnic Institute
- Rochester Instiute of Technology instant messaging-Trillian
- Suffolk County Public Libraries
- SUNY Buffalo Libraries instant messaging
- SUNY Morrisville College Using instant messaging (AIM).
- SUNY Plattsburgh LibraryUsing instant messaging (AIM).
- Syracuse University Library
- University of Rochester Libraries
[edit] North Carolina
- NCknows
- Appalachian State University
- Duke University Libraries
- Duke University Libraries instant messaging-AIM
- Public Library of Charlotte and Mecklenburg County QuestionPoint for virtual chat and AIM,Yahoo Instant Messenger, gTalk and MeeboMe for instant message reference
- University of North Carolina at Charlotte Academic. QuestionPoint for e-mail and chat (under re-evaluation). J. Murrey Atkins Library.
- University of North Carolina at Chapel Hill Academic. Webform-based email; web chat widget & IM using LibraryH3lp.
- University of North Carolina at Greensboro Academic. Webform-based email; 24/7, AIM/YAHOO/MSN for chat.
- North Carolina State University Libraries
- Wake Forest University instant messaging
[edit] Ohio
- KnowItNow 24x7 Statewide service. Uses LSSI. 24/7.
- Chat with a Librarian OhioLINK only.
- Harris Library at the Mandel School of Applied Social Sciences at Case Western Reserve University instant messaging-AIM
- Kelvin Smith Library at Case Western Reserve University
- Kent State University Libraries
- Ohio University instant messaging-Trillian
- Miami University Libraries
- Oberlin College instant messaging with "Obieref" via AOL IM
[edit] Oklahoma
- Stillwater Public Library AIM - stwlibrarians, MySpace Instant Messenger - www.myspace.com/public_library, user Stillwater Public Library
- Northeastern State University Libraries Meebo - riverhawklibrary - nsulivelibrarian - http://library.nsuok.edu/reference/chatreference.html
- University of Tulsa McFarlin Library Meebo - tulibrarian
[edit] Oregon
- L-net Statewide service using Spark
- Lane Community College Meebo
- University of Oregon AIM, Yahoo!, MSN
- Western Oregon University AIM, Yahoo!, MSN, ICQ, L-net
[edit] Pennsylvania
- Ask Here PA - Statewide service using QuestionPoint
- Bucknell University
- Carnegie Mellon Ask A Librarian with LivePerson.
- Gettysburg College Trillian
- Indiana University of Pennsylvania
- Lehigh University
- Montgomery County Community College - Meebo me
- Moravian Theological Seminary, Reeves Library instant messaging-AIM
- Penn State University Libraries - Questionpoint, instant messaging-Trillian
- Temple University Libraries Docutek, instant messaging-Trillian
- Thomas Jefferson University - Trillian Pro and Meebo me
- University of Pennsylvania Libraries- Velaro and Pidgin
- University of Pittsburgh
- Widener University
[edit] Rhode Island
- AskRI: Ask A Librarian
- Brown University Library
- Providence College Trillian
- University of Rhode Island - AIM and Yahoo! using Trillian
[edit] South Carolina
- College of Charleston
- Lander University
- South Carolina State Library
- Spartanburg County Public Library
- University of South Carolina
[edit] South Dakota
- Ask the Librarians - LIVE - Consortium of five state universities' libraries. The group has been using NetAgent since 2002.
- Rapid City Public Library Uses Tutor.
[edit] Tennessee
- Austin Peay State University Library
- King College
- Nashville Public Library
- University of Tennessee Libraries
- Memphis Public Library & Information Center
[edit] Texas
- Answer Zone
- Austin Community College
- Austin Public Library
- Baylor University
- Cy-Fair College Branch PHP Live
- Houston Community College
- INFO 24/7 HALS-Houston Area Library System
- Kingwood College Library
- Sam Houston State University
- Texas A&M University
- Texas Christian University
- Texas State University San Marcos
- University of North Texas
- UT Austin
- The University Center
[edit] Utah
- Brigham Young University Library
- Live Chat Utah Academic Library Consortium. Uses 24/7 Reference.
- University of Utah
[edit] Vermont
- Norwich University AIM, MSN, Yahoo (using GAIM for client)
- University of Vermont, Bailey Howe Library instant messaging-AIM, MSN, Yahoo
- University of Vermont, Dana Medical Library instant messaging-AIM
[edit] Virginia
- Find it Virginia
- Arlington Public Library - IM using AIM, GoogleTalk/Jabber, MSN, Yahoo! via Trillian
- Central Rappahannock Regional Library Uses QuestionPoint
- College of William and Mary instant messaging-Trillian
- Fairfax County Public Library
- George Mason University Libraries
- Hampton University
- LRC Live
- Regent University Library instant messaging-Trillian
- University of Virginia Library instant messaging-AIM
- Virginia Commonwealth University Libraries
- Virginia Polytechnic Institute and State University Libraries
[edit] Washington
Libraries participating in Ask-WA:
- Asotin County Library
- Green River Community College
- Highline Community College
- King County Library System
- Mid-Columbia Library System
- Neill Public Library
- North Central Regional Library
- Pacific Lutheran University
- Pend Oreille County Library District
- Saint Martin's University
- Seattle Central Community College Coming January 2009
- North Seattle Community College Coming January 2009
- South Seattle Community College Coming January 2009
- Seattle Public Library
- Sno-Isle Libraries
- Spokane Community College
- Spokane County Library District
- Spokane Falls Community College
- Stevens County Rural Library District
- Timberland Regional Libraries
- University of Washington
- Whitman County Library
Libraries using IM individually or as part of other groups
- Gonzaga University Meebo and Tutor.com
- Grays Harbor College Meebo
- King County Law Library QuestionPoint
- Pierce College Meebo
- Seattle University Tutor.com
- Washington State Library QuestionPoint
- Washington State Law Library QuestionPoint
- Washington State University Libraries Meebo
[edit] Washington, D.C.
- American University AskAULibrary instant messaging (AIM, GTalk, MSN, Yahoo!) via Meebo
- Ask a Librarian Washington Research Library Consortium (DEFUNCT)
- Gallaudet instant messaging-AIM
- Georgetown University Library
- Library of Congress Ask a Librarian with QuestionPoint.
[edit] West Virginia
- Ask A Librarian provided by the West Virginia Library Commission
- West Virginia University Libraries Ask A Librarian IM via Pidgin
[edit] Wisconsin
- AskAway Wisconsin Department of Public Instruction (DPI) and Wisconsin Library Services (WiLS). Uses QuestionPoint (Flash chat module, global network).
- Cardinal Stritch University Library Uses LivePerson.
- Edgewood College Library Uses Pidgin (with accounts in AIM, GoogleTalk, Meebo, MSN, Yahoo), also part of AskAway
- McMillan Memorial Library Uses Meebo.
- University of Wisconsin-Madison Uses Velaro and Trillian
- University of Wisconsin-Parkside Library
[edit] Other Directories
The lists above may be incomplete.
- Libraries Using IM Reference Library Success: A Best Practices Wiki
- Open Directory Project Category
- Referrals to Other Services provided by Alberta's Ask A Question (AAQ) service
- Index of Chat Reference Services by Stephen Francoeur (no longer being updated)
- Libweb General library site directory
- LiveRef(sm): A Registry of Real-Time Digital Reference Services by Gerry McKiernan (March 09 2003)
- Tutor.com Clients
- IMalibrarian.com Instant Messaging in Libraries
See also: ChatRef.com - The Online Chat Reference

